Strategic Lead – Resident Access & Prevention Support

Strategic Lead - Resident Access & Prevention Support - Haringey Jobs London Skip to content Skip to footer Home About Haringey Our Corporate Delivery Plan Working here Values Rewards and Benefits Equality and Diversity Training and Development Application Process Roles Adults, Housing & Health Children’s Services Culture, Strategy & Communities Environment & Resident Experience Finance & Resources School Jobs Vacancies Menu Home About Haringey Our Corporate Delivery Plan Working here Values Rewards and Benefits Equality and Diversity Training and Development Application Process Roles Adults, Housing & Health Children’s Services Culture, Strategy & Communities Environment & Resident Experience Finance & Resources School Jobs Vacancies Strategic Lead – Resident Access & Prevention Support Location: 48 Station Road, London Closing Date: 01 Nov 2026 Job description Contract Terms Starting salary: HC2 (£87,129 – £101,592) Contract type: FTC – 2 Years Working pattern: 36 per week, Hybrid Closing date: Sunday, 1st November 2026 Interviews: Week commencing 9th November (TBC) About Haringey Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents About the Role We are seeking an experienced and innovative Strategic Lead – Resident Access & Prevention Support to lead and oversee Haringey’s Adult Social Care ‘Front Door’, ASC Early Intervention, Prevention and Communication Team. As part of the ASC Transformation Programme, the newly designed and co-produced ’Front Door’, supported by new digital infrastructure, will improve communication to and from ASC and outcomes for our residents. This role will play a significant part in transforming how we continue to engage with residents and drive our focus on early help and intervention. Reporting to the Director for Adult Social Care, you will provide strategic leadership across resident access, triage, safeguarding decision-making, complaints, customer experience, information and advice services and prevention pathways. You will lead the development and continuous improvement of a modern, responsive Front Door model that delivers: • Timely and proportionate access to support • High-quality customer experience and communication • Effective demand management and prevention • Robust safeguarding practice and risk management • Financially sustainable services • Strong partnership working across health, housing, public health and voluntary sector organisations • Co-produced improvements This is a highly visible role with significant responsibility for Service improvement, operational performance, financial rigour, digital transformation and quality assurance. About the Team The ASC Early Intervention, Prevention and Communication Service sits at the heart of Adult Social Care and acts as the primary gateway for residents seeking advice and support. The Service manages high volumes of contacts and referrals, delivering advice, information, triage, safeguarding responses, carer support and signposting services.  You will lead a multidisciplinary team of approximately 50 staff, including managers and specialist teams. The Service works closely with operational teams, health partners, housing services and community organisations to en