Compliance Contract Manager

As part of our recent pay award, the salary for this role is now £56,653–£64,935 per annum, plus LGPS pension. An ambitious and inspirational leader, you will foster a high-performance culture of technical accuracy and statutory accountability. You will have a proven track record of strategic contract and commercial leadership, with mastery in directing complex M&E, Facilities Management, or Statutory Compliance contracts (NEC, JCT, or TPC). It is essential that you possess an academic qualification (Degree, HNC, or equivalent) in Building Services, Engineering, Facilities Management, or a relevant technical discipline, alongside a Level 5 or 6 qualification in a relevant safety or technical field. Senior-level professional membership (e.g., MRICS, MCIBSE, MIWFM, or C.Build E) and safety leadership credentials like a NEBOSH National Certificate are highly desirable. You must be passionate about excellent customer service, serving as the lead Subject Matter Expert (SME) for high-level resident and leaseholder enquiries. You will possess the confidence and professionalism to act as the final internal arbiter for complex resident complaints and lead high-stakes contractor disputes, including potential contract terminations. With a sophisticated understanding of leasehold service charging and Section 20 consultation requirements, you will ensure that technical data and consultation processes are legally robust to protect the organization's ability to recover significant capital and revenue costs. You will build and lead high-level partnerships with internal departments (Legal, Finance, Housing) and external regulators, driving the organisational "Safety First" agenda. Commercially driven but with a "social heart," you will maintain the "Golden Thread" of compliance data, taking ownership of the technical validity of records within Northgate/NEC to ensure they are audit-ready. Operating with high operational autonomy, you will monitor and evaluate SHP's safety policies, design and enforce rigorous Health & Safety frameworks, and produce board-level reports to translate technical data into strategic insights. You must have the ability to manage multiple high-risk workstreams simultaneously, balancing immediate reactive demands with long-term statutory safety cycles. A valid driving licence, access to your own car for business use, and a satisfactory enhanced DBS check are required for this role.