Triage and Client Support Officer

Triage and Client Support Officer - Tower Hamlets Careers Skip to main content Saved Jobs Log In Menu Home Directorates Show menu for Directorates Shaping the future of Human Resources and Organisational Development About Us Show menu for About Us Equality, Diversity and Inclusion Working for Tower Hamlets How to apply Tower Hamlets - the place The council Vacancies Contact Us Home Directorates Show menu for Directorates Shaping the future of Human Resources and Organisational Development About Us Show menu for About Us Equality, Diversity and Inclusion Working for Tower Hamlets How to apply Tower Hamlets - the place The council Vacancies Contact Us Triage and Client Support Officer Posted on 06/10/2026 Save Job Apply Home Vacancies Triage and Client Support Officer External Advertising End Date External Advertising End Date: 21 Oct 2026 Internal Advertising End Date Internal Advertising End Date: 21 Oct 2026 All Locations All Locations: Office All Locations is a required field Contract Type Contract Type Permanent Pay, Benefits and Supplements Pay, Benefits and Supplements: Grade F £38,184 - £39,915 About The Role We are recruiting for a Triage & Client Support Officer to join our WorkPath Employment & Skills Service . If you are passionate about helping local residents access employment, training and skills opportunities, committed to delivering excellent customer service, and have experience supporting customers in a fast-paced environment, we would love to hear from you. This is an exciting opportunity to play a key role in supporting residents, employers and partners across one of the borough's flagship employment and skills services. In this role, you will: Provide a professional front-line registration, triage and customer support service for residents accessing WorkPath services. Assess customer needs and connect residents to appropriate employment, training, work experience and support opportunities. Maintain accurate records using WorkPath's CRM and management information systems, supporting performance monitoring and reporting. Work closely with employment advisers, employers and training providers to support residents into sustainable employment and skills opportunities. Deliver high-quality customer service through face-to-face, telephone and digital channels while ensuring enquiries are resolved effectively and efficiently. About You We are looking for someone who can demonstrate: Experience of assessing, screening, matching or advising jobseekers or customers seeking support services. Experience of working in a customer-focused environment and managing competing priorities. Knowledge of the needs of jobseekers and the support available to help people move into employment, training or other positive outcomes. Strong communication and interpersonal skills, with a professional and confident approach to customer service. Good IT skills, including experience of Microsoft 365 and maintaining accurate records on databases or CRM systems. A commitment to equality, inclusion and supporting the diverse communities of Tower Hamlets. Experience of supporting recruitment campaigns or working with employers would be advantageous. Our Benefits Competitive salary £38,184 . Local Government Pension Scheme membership. Generous annual leave entitlement, plus bank holidays and additional Christmas closure days. Flexible and agile working arrangements where service needs allow. Access to staff benefits and money-saving schemes. Learning and development opportunities through our Learning Academy, with clear career development pathways. About WorkPath WorkPath supports Tower Hamlets residents to improve their skills, access training opportunities and secure sustainable employment. Working closely with employers, training providers and community partners, we help residents overcome barriers and fulfill their potential. As a Triage & Client Support Officer, you will often be the first point of contact for residents and employers, making