Targeted Housing Advisor

As a Targeted Housing Adviser, a proactive, holistic, and personalised approach is required to housing advice and support will deliver housing needs assessments and personal housing plans to support residents to resolve homelessness. This role will take a casework approach to seek out solutions for customers, developing and reviewing person-centred support plans with both short and long-term aims. This requires being responsible for making relevant robust enquiries and assessing eligibility for accommodation in accordance with the, specifically Part VI and VII of the Housing Act 1996 (as amended 2002), Homeless Reduction Act 2017 and Renters Right Act 2025. A key part of your role will be issuing robust decision letters, preparing documents for court and attending court to meet the requirements of prevailing legislation and case law. This role requires a creative problem-solver who can identify risks and take appropriate action to mitigate against them. There is a need to forge effective working relationships with internal and external organisations to provide advice and support to vulnerable adults and young people. You will also contribute to the continuous improvement of our policies and procedures to ensure we deliver a quality service. About You You will have an in-depth working knowledge of housing options and housing legislation, specifically Part VI and VII of the Housing Act 1996, Regulation of Investigatory Power Act 2000 (RIPA) and Investigatory Powers Act 2016, Homeless Code of Guidance, Renters Right Act 2025, Localism Act 2011, Deregulation Act 2015, Housing Act 2004, Protection from Eviction Act 1977, security of tenure, welfare and Housing Benefits. You must have experience providing support, advice, and guidance in a complex environment and are looking for experience in a similar role and have a high level of competence. We are looking for someone with a customer-focused attitude who can show empathy while resolving complex issues. You will be able to interpret and explain complex legislation to a variety of audiences and make clear, consistent decisions. You must be able to manage expectations through negotiation and influence to effect positive changes in customer behaviour. You will be highly organised, able to manage a caseload and monitor the progression of tasks to meet deadlines. You will also be capable of collecting and evaluating information to draw conclusions supported by reasoned argument. Excellent communication skills, both written and oral, are essential, as is the ability to maintain accurate case records using IT systems. You must possess relevant experience working within a homelessness or housing advice service, with a proven track record of delivering support, advice, and casework guidance in a complex statutory or voluntary sector environment.