Customer Policy Analyst

Customer Policy Analyst - Civil Service Jobs - GOV.UK You need JavaScript enabled to use this service. Cookies on Civil Service Jobs We'd like to use analytics cookies so we can understand how you use Civil Service Jobs and make improvements. We also use essential cookies to remember if you’ve accepted analytics cookies. Your cookie preferences have been set You have chosen to accept analytics cookies. You will be asked for your preferences again in 90 days. You can change your cookie settings at any time. Your cookie preferences have been set You have chosen to reject analytics cookies. You will be asked for your preferences again in 90 days. You can change your cookie settings at any time. Skip to main content GOV.UK Civil Service Jobs Beta Your feedback will help us to improve. Home Sign in to your account Cymraeg Customer Policy Analyst Ofwat (Water Services Regulation Authority) Apply before 11:55 pm on Tuesday 10th November 2026 Return to search results Details Reference number 488148 Salary £40,024 - £50,000 Please read the attached Candidate Pack for more details on salary and pensions. GBP Job grade Other Senior Associate Contract type Permanent Loan Secondment Length of employment This is a permanent appointment. However, we will consider loans and secondments up until 31 December 2027. Business area OFWAT - Casework, Enforcement and Customers - Customer Policy Team Type of role Analytical Policy Other Working pattern Flexible working, Full-time, Job share, Part-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working About the job Job summary We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. We have an opportunity for a Customer Policy Analyst to join our Customer Policy Team within Casework, Enforcement & Customers Directorate. The water sector is entering a new chapter. The government has set out a bold new direction, bringing together expertise from across the sector to deliver better outcomes for customers and the environment. We are collaborating with fellow regulators to respond to recommendations in The Independent Water Commission Report , the Welsh Government’s response to the Green Paper , Shaping the Future of Water Governance in Wales , and the Government