Admin Assistant - 26 hours

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. British Pregnancy Advisory Service (BPAS) Admin Assistant - 26 hours The closing date is 12 November 2026 Apply for this job Job summary Are you a strong administrator looking for a new challenge? Do you enjoy working within a busy office where no two days are the same? We're looking for an experienced administrator to come and join our fast paced team in our Richmond Telemed hub. As an Admin Assistant you will be responsible for completing all administrative & client support tasks within the hub, supporting clients through their episode of care. This is a permanent role for 26 hours per week to be worked over Monday, Tuesday, Thursday and Friday. More information can be found in the further information section below. Please note administration experience gained within an office/professional environment is essential for this role. About You You will have proven experience of working within an office environment, where you've carried out administration duties. You'll be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties. We are also looking for: Experience of dealing with patients within a care environment. Knowledge of clerical procedures including checking documentation, telephone, and reception duties. Good attention to detail, supportive towards colleagues and clients and is an effective team player. Main duties of the job Answer and direct telephone queries, liaising with both internal and external colleagues as necessary, and also welcome clients and escorts to the hub directing them as required. Accurately check or complete all necessary BPAS and legal paperwork, ensuring relevant documentation is available for the client's episode of care. Provide all information to clients in a supportive and reassuring manner, to ensure informed choices are made at all stages of their care. Monitor, edit and amend appointment list using the booking system, informing clients if changes to their appointment become necessary. Provide admin support for safeguarding in the hub. About us The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country. When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures. Working with us - benefits include: 34 days annual leave (including bank holidays) Life assurance at 3 salary Defined contribution pension scheme Access to GP 24/7, 365 days a year MyMindPal mental fitness app and 24/7 counselling support Online discounts, discounted gym membership, and other lifestyle benefits Family-friendly policies to support work-life balance Safeguarding, Equality & Diversity BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks. We actively welcome applications from people of