Deputy Director of Emergency Operations Centre

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. London Ambulance Service NHS Trust Deputy Director of Emergency Operations Centre The closing date is 21 October 2026 Apply for this job Job summary London Ambulance Service NHS Trust is seeking an exceptional senior leader to join the Trust Operations Directorate as Deputy Director of Emergency Operations Centre. Reporting to the Director of Emergency Operations Centre, you will be responsible for the safe, effective and resilient delivery of the Trust's 24/7 Emergency Operations Centre. The role provides strategic and operational leadership across emergency call handling, dispatch, clinical triage, clinical validation, remote consultation, workforce delivery, quality assurance and resilience. Leading a large multidisciplinary workforce, you will drive operational performance, service improvement and transformation while maintaining the highest standards of patient care, safety and governance. Working closely with executive colleagues, system partners and clinical leaders, you will help shape the future delivery of urgent and emergency care services across London. The role includes participation in the Trust's strategic on-call rota and providing senior leadership during major incidents and periods of significant operational pressure. We are seeking an experienced senior leader with a proven track record of delivering operational improvement, leading large-scale services and managing complex organisational change. Priority consideration will be given to eligible redeployment candidates in accordance with the Trust's Redeployment Policy. Main duties of the job Provide strategic and operational leadership for the Emergency Operations Centre and its services. Lead delivery of operational performance, quality, workforce and financial objectives. Develop and implement the EOC's strategic, business and transformation plans. Lead workforce planning, organisational development and succession planning across the portfolio. Ensure robust governance arrangements are in place to manage risk, patient safety and service quality. Work with system partners, commissioners and healthcare providers to improve patient pathways and outcomes. Provide executive-level leadership during major incidents and periods of exceptional operational demand. Deputise for the Director of Emergency Operations Centre at local, regional and national forums. Lead service redesign, innovation and technology-enabled improvement programmes. Foster a culture of inclusion, accountability, continuous improvement and staff engagement. About us London Ambulance Service is the busiest ambulance service in the UK and one of the busiest in the world. Every day our people deliver urgent and emergency care to millions of Londoners. Our vision is to build a world-class ambulance service for a world-class city. We are committed to delivering outstanding patient care while supporting and developing our people through our values of Caring, Respect and Teamwork. This is a unique opportunity to join a high-profile operational leadership team and make a significant contribution to the future delivery of urgent and emergency care services across London. We are committed to creating a workforce that reflects the diverse communities we serve and welcome applications from all backgrounds. We particularly encourage applications from groups that are currently under-represented at senior leadersh