TMO Liaison Officer (Monitoring & Support)

TMO Liaison Officer (Monitoring & Support) – Find Yourself in Hackney Skip to content Find Yourself in Hackney jobs and careers Menu Home Job search Leadership Opportunities Our Council Hackney Council and the Borough Join Hackney’s Transformation Team Join Hackney’s ICT Service Join Hackney’s Adult Services Join Children and Families Services Rebuilding a better Hackney Our Values What we offer Where we work Apprenticeships and Placements Management Trainee Programme Apprenticeships Apprenticeship Blog Placements Free job-finding support Find Yourself in Hackney > Job search > TMO Liaison Officer (Monitoring & Support) TMO Liaison Officer (Monitoring & Support) Send this job to a friend Print this page Recruitment privacy notice Job details Salary - Grade GBP £42,912 to £44,235 42912 - SO2 Contract Type Fixed Term / Secondment Contract Length 12 months Contracted Hours Full Time - 36 hours per week DBS Required No Department Climate, Homes and Economy Service Tenancy & Leasehold Services Closing date 21/10/2026 Apply Now 12 Months Fixed Term Contract / Secondment Opportunity 2026/2027 Salary is £44,331- £45,696 The Tenant Management Organisation (TMO) Services Team within Hackney Council is looking for experienced professionals to work with our TMOs to support the delivery of high-quality housing services to residents. This is an opportunity to join a small specialist team working closely with TMO staff and board members, as well as colleagues across Housing and the wider Council. As a TMO Liaison Officer, you will provide both strategic and operational support to Hackney’s TMOs and help maintain an effective client monitoring and assurance framework. You will advise on and monitor TMO governance, financial performance, compliance and service delivery, ensuring that agreed standards and responsibilities are understood and appropriately monitored. You will build constructive professional relationships with TMO boards and managers, while also being confident in challenging performance or governance concerns where necessary. You will work across Council services to resolve complex issues, clarify responsibilities and help ensure that residents living on TMO-managed estates receive effective services. You will need strong written and verbal communication skills, sound judgement and the ability to analyse performance and financial information. You should be comfortable interpreting management agreements, policies, procedures and relevant legislation and translating these into clear advice for a range of audiences. The role would suit someone with experience in housing, governance, performance, compliance, finance or resident-led services and a good understanding of social housing and resident involvement. The nature of the role means you will spend time working directly with TMOs and colleagues across the Council and may occasionally be required to attend evening meetings. We are particularly interested in candidates who can bring constructive challenge, develop effective relationships and contribute ideas for strengthening our monitoring, assurance and partnership arrangements. Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our