Pharmacy Technician or Dispenser

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Studholme Medical Centre Pharmacy Technician or Dispenser The closing date is 31 December 2026 Apply for this job Job summary Job Summary The Triage & Clinical Support Pharmacy Technician/Dispenser plays a vital role in connecting the frontline Patient Services/Reception team with the clinical triage workflow. Working as a key bridge between care navigators and duty clinicians, you will lead the digital intake, initial assessment, and resolution of medication-related queries received via Accurx Patient Triage , EMIS Web , and internal reception requests. This role requires a highly self-motivated individual who naturally uses their initiative to solve problems, streamline administrative bottlenecks, and support frontline staff. While you will be expected to work proactively, you will be fully supported with structured training, clinical mentorship, and clear practice protocols to safely expand your scope of practice. Main duties of the job Key Responsibilities1. Bridge Between Reception & Clinical Triage Reception & Care Navigation Liaison: Act as the direct liaison for the reception/patient services team, taking verbal and written medication queries from the front desk and helping care navigators correctly route pharmacy requests. Staff Up-skilling & Guidance: Provide informal guidance to reception staff on medication terminology, prescription turnaround expectations, and identifying urgent clinical warning signs (red flags) that need immediate escalation. First-Contact Digital Triage: Act as the lead pharmacy contact monitoring incoming Accurx Patient Triage medication requests, online consultation forms, and internal EMIS tasks generated by reception. 2. Proactive Query Resolution & Workflow Management Taking Initiative: Proactively review medication queues, identifying and resolving routine issues e.g., generic substitutions, stock shortages, dose alignment, and out-of-stock alternatives without needing step-by-step instruction for standard tasks. Patient Communication: Utilize Accurx SMS, Florey questionnaires, and batch messaging to proactively message patients regarding prescription status, dose changes, or to request updated monitoring data e.g., BP readings, prior to issuing repeat prescriptions. Structured Escalation: Accurately summarize complex clinical requests, append relevant EMIS consultation notes, and route task threads to Duty GPs About us Training, Support & Development We invest in our team: While self-motivation and initiative are essential, you will not be expected to work in isolation. Comprehensive Induction: Full initial training on practice-specific EMIS Web templates, Accurx workflows, and protocol-based decision-making. Clinical Mentorship: Regular 1-to-1 supervision and ongoing support from our Lead Clinical Pharmacists and GP Triage Leads. Professional Growth: Opportunities and financial support to undertake relevant training courses e.g., CPPE primary care pathways, care navigation, or clinical assessment modules. Details Date posted 11 October 2026 Pay scheme Other Salary Depending on experience Competitive rate based on experience Contract Permanent Working pattern Full-time Reference number A3452-26-0000 Job locations 50 Church Road Ashford Middlesex TW15 2TU United Kingdom Job description Job responsibilities Job Title: Triage & Clinical