Service Desk Manager

Service Desk Manager - Civil Service Jobs - GOV.UK You need JavaScript enabled to use this service. Cookies on Civil Service Jobs We'd like to use analytics cookies so we can understand how you use Civil Service Jobs and make improvements. We also use essential cookies to remember if you’ve accepted analytics cookies. Your cookie preferences have been set You have chosen to accept analytics cookies. You will be asked for your preferences again in 90 days. You can change your cookie settings at any time. Your cookie preferences have been set You have chosen to reject analytics cookies. You will be asked for your preferences again in 90 days. You can change your cookie settings at any time. Skip to main content GOV.UK Civil Service Jobs Beta Your feedback will help us to improve. Home Sign in to your account Cymraeg Service Desk Manager OFGEM Apply before 11:55 pm on Monday 26th October 2026 Return to search results Details Reference number 482814 Salary £52,397 - £62,699 Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying. A Civil Service Pension with an employer contribution of 28.97% GBP Job grade Grade 7 OFGEM Level 2b Contract type Permanent Business area OFGEM - Corporate Services - Digital, Data and Technology Services (DDSS) Type of role Digital Information Technology Working pattern Flexible working, Full-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location London About the job Job summary Across government, effective IT service management is critical to delivering reliable, secure and user-focused digital services. A high-performing service desk ensures that colleagues can work productively, systems remain available, and technical issues are resolved quickly and effectively. As organisations continue to adopt modern, hybrid working models, strong operational leadership and service excellence are essential. Ofgem plays a vital role in the UK’s energy system, protecting consumers and enabling a more secure, fair and sustainable energy future. Ensuring the resilience and performance of our internal IT services is key to supporting our people and delivering on this mission. Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are strengthening our IT service management capability to support a modern digital organis