Major Works Officer

Job type: Full-time 35 hours, Closing date: Wednesday 21st October 2026 23.59 Contract Type: Permanent Salary: £36,015 - £37,077 per annum (SC5) DBS check required: No Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction We are looking for a lively and proactive individual to complement our current Administrative Team to provide a professional administrative support for the Stock Investment and Asset Management Team (SIAM) which is responsible for delivering an annual property improvement budget of circa £70m. You will provide a friendly and customer-focused first point of contact for residents and colleagues and the ability to build positive relationships with and work collaboratively with team members and wider colleagues in providing great services to customers and meeting identified goals and objectives. What’s the role? … Key aspects of the role includes: Provide full administrative and organisational support to the Directorate. Act as the main point of contact for residents regarding planned major works, ensuring they are aware of project scopes, timelines, and potential disruptions. This includes organising and attending resident meetings. Responding to phone and email enquiries from residents and other stakeholders on historic, current and future work programmes Co-ordinating and allocating complaints to team members for investigation and response Organising mailouts to residents on a wide range of issues What’s in it for you? Excellent training and development opportunities, plus a range of benefits including: Generous holiday allowance Local Government Pension scheme Flexible working and family friendly policies Season ticket and bicycle loans A range of staff discounts including local subsidised gym memberships Supportive staff networks What we’re looking for Someone with a keen eye for detail and who can deal with challenging phone calls with the ability to diffuse potential tensions.  You will be familiar with our IT or similar systems and be enthusiastic about learning Lewisham's systems. You will also be able to proactively develop relationships across the organisation and be able to liaise and support colleagues as needed within a fast-paced team. In summary, you will have a strong customer service ethos with great people skills and experience of supporting and communicating with a diverse range of people Location The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions Applicants should ensure their supporting statement demonstrates how they meet the requirements of the person specification The recruitment process is anonymous and we don’t accept CVs. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact the Hiring Manager Sean.Haslam@lewisham.gov.uk Please click here to view the Job Description and Person Specification Salary £36,015 - £37,077 per annum (SC5) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustm