Outpatients Administrator/Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. London North West University Healthcare NHS Trust Outpatients Administrator/Receptionist The closing date is 28 October 2026 Apply for this job Job summary Record and process all outpatient attendances / cancellations & DNAs on EPR within stipulated timeframes Advise clinics of patients who are late arriving for their appointments Book follow-up appointments File documents according to Information Governance policy Maintain an uncluttered and tidy reception area Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces To cover clinics between hours of 8:30am - 8:00pm on rotational basis following working time directive (WTD) Support the Managers and Supervisors in developing a patient focused service. Main duties of the job o Record all outpatient attendances / cancellations / DNAs on EPR within stipulated timeframes o Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets o Ensure that all patients attending in person are checked in o Ensure patient information is complete and up to date on the Trust ERS o Identify, investigate and correct EPR discrepancies ensuring GP and personal contact details are accurate and up to date o Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards o Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff o Communicate effectively using all available forms of communication o Be a calm, supportive, flexible and adaptable member of the team o Deal with all enquiries in a professional and co-operative manner o Respond politely but firmly with people behaving antisocially and report and record any abuse including verbal abuse About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at: Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Details Date posted 14 October 2026 Pay scheme Agenda for change Band Band 3 Salary £30,630 to £32,346 a year pro rata per annum Contract Permanent Working pattern Full-time Reference number 337-NP-1002LC Job locations Central Middlesex Hospital Acton Lane NW10 7NS United Kingdom Job description