Practice Receptionist and Administrator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Elm Lodge Surgery Practice Receptionist and Administrator The closing date is 18 October 2026 Apply for this job Job summary Elm Lodge Surgery is seeking a part-time (24 hours per week) Practice Receptionist and Administrator who is passionate about working as part of our team to provide an excellent patient experience. The working days will be on Monday, Wednesday and Friday. Main duties of the job The successful candidate will be an effective communicator with a welcoming and calm demeanour that puts our patients at ease. Your main role will be working on the surgery reception, answering phone calls, assisting patients and booking appointments. A high degree of confidentiality, sensitivity, discretion and tact is required. Experience of working in a GP surgery is desirable. Support and training will be provided. The successful candidate will be expected to work a fixed shift pattern including some 8am starts. About us We are a GP Partnership in Dulwich (SE24) with high patient satisfaction and outstanding health outcomes. The surgery team is experienced, with many of our colleagues having worked at Elm Lodge for over 10 years. We are welcoming to new team members. We prioritise providing a good service to our patients, and seek to work in a way that is environmentally sustainable. Details Date posted 12 October 2026 Pay scheme Other Salary £14.80 an hour Contract Permanent Working pattern Part-time, Flexible working Reference number A2018-26-0003 Job locations 2 Burbage Road London SE24 9HJ United Kingdom Job description Job responsibilities Job title: Practice Receptionist and Administrator Reports to: Practice Manager Accountable to: Practice Manager Hours: 24 per week Summary: To work as part of our team to provide an excellent patient experience. This will include: Receiving, assisting and directing patients in accessing the appropriate services in a courteous, efficient and effective way. Projecting a positive, caring and friendly image to patients and other visitors, in person and on the telephone. Provide assistance to the clinical and administrative team to ensure the smooth running of the surgery. Areas of responsibility: The following list is not exhaustive and is subject to change to support business need. Patient services Be the point of contact for all patients arriving at the surgery Ensure total familiarity with the practice appointment system Ensure that the waiting area and patient environment is clean and tidy at all times. Deal with face to face/phone patient queries from other team members where appropriate Liaise with other members of the primary health care team, outside agencies and practice volunteers as required Be available to cover reception if required to support colleagues annual and sick leave Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols. Accurately record incoming messages and safely pass them to the appropriate person Action tasks by contacting patients via phone, sms or letter Process referrals Deal with patient enquiries in a polite and professional manner Complete the more complex admin tasks Monitor and reply to emails sent to the practice. Information technology: Have a working knowledge of all EMIS (including Workflow), eReferrals, NHS Mail, Electronic Prescribing and other software and ha