Trainee Tenancy Services Officer

The key attributes of the role include: Delivering an integrated housing service to tenants and leasehold customers. Working collaboratively with other teams, ward councillors, resident associations to achieve and sustain tenancies in sustainable communities. Providing a proactive and customer focused housing management service across the borough to ensure the Council fulfils its legal and contractual obligations to residents and leaseholders. Being visible on your estate, taking action to make sure our estates are safe and well maintained. Providing advice and support to residents. Actively encourage residents to get involved to help shape the future of the housing management service. Managing a patch of 250 properties across the borough. The role reports directly to the Lead Officer, Tenancy Services for Landlord Services and is responsible for providing a housing management service to an allocated geographical area. There is currently no line management responsibility. In order to successfully deliver the responsibilities of the role, you will need to: Be proactive and responsive Hold an educational qualification Willing to obtain a Level 3 housing qualification within 2 years. Have a good understanding of the scope of housing/tenancy management services Understanding of Consumer Standards and Regulatory Requirements for the housing  sector. Be part of Housing Surgeries which are based across the borough and in the office Be Numerate and have good written communication skills Be able to work successfully with key stakeholders within and outside of the Council including Members, residents, businesses, communities, partner organisations and other public services Demonstrate agility and adaptability in mindset and ways of working Demonstrate innovation and creativity Have a track record of using IT systems successfully to enhance the delivery of housing/tenancy management. Demonstrate commitment to own personal and professional development to meet the changing demands of the role Demonstrate a high level of innovation and creativity.