Customer Service Centre Officer

Job type: Full-time 35 hours, Closing date: Friday 23rd October 2026, 23:59pm, Contract Type: Permanent, Salary: £36,015-£37,077 per annum (Scale 5), DBS check required: No Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction Are you passionate about providing great customer service to Lewisham’s diverse community? Do you like to work in a challenging environment and are you interested in working across a range of telephone, face to face and web based services? You will be based within the Customer Service Centre, dealing with a range of Council services, for example, Environmental Services, Housing, Repairs and Registration Services to mention a few.. You will be trained to assist Lewisham residents in accessing all our web based services via the Lewisham web site. The right person for this role will be conscientious, customer focused and committed to delivering high quality services to our residents What’s the role? The successful candidate will be the first point of contact for all enquires which are handled by the Customer Service Centre via telephone, our digital platforms and any front facing services as required. What’s in it for you? Excellent training and development opportunities, plus a range of benefits including: •Generous holiday allowance •Local Government Pension scheme •Flexible working and family friendly policies •Season ticket and bicycle loans •A range of staff discounts including local subsidised gym memberships •Supportive staff networks What we’re looking for We are looking for someone with a passion for customer service, who can work as part of a team and who has direct experience of working in a fast-paced multi-service contact centre. You will have an appetite for resolving customer enquires through to completion ensuring that all issues are dealt with efficiently and effectively. You will have a proven track record of service knowledge relating to Housing, Repairs, Registration Services, Environmental Services, Highways, and other services which may be directed to the Call centre. Be part of a team which facilitates a digital assistance front line service to enable all residence to access online services. Location The job is primarily based in Laurence House, Catford, London, SE6 4RU of but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions Interviews will take place in October 2026 The recruitment process is anonymous and we don’t accept CVs. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact Lew McKenzie 0208 314 7471 or Melanie Mehmet on 0208 3147 559 or Sebasteon Fender - 0208 314 6061. Please click here to view the Job Description and Person Specification Salary £36,015 - £37,077 per annum (Scale 5) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are avail