Operations Team Lead

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. West London GP Federation Operations Team Lead The closing date is 01 November 2026 Apply for this job Job summary The Operations Team Lead supports the delivery, coordination and day-to-day functioning of primary care services (Enhanced Access and Enhanced Services) delivered by LMA West London GP Federation. The postholder contributes to the implementation of new and existing services, service mobilisation, operational quality, and ongoing improvement activities. Working under the guidance of the Operations Manager, and Clinical Leads, the postholder will work closely with clinical and non-clinical colleagues across the Federation, GP Practices, West and North London ICB and other partner organisations. They will help ensure high-quality service delivery, effective communication, robust performance monitoring, and strong operational support for practices, ARRS colleagues and service teams. This is a developmental role suitable for individuals progressing into operational leadership, offering opportunities to build skills in service delivery management, NHS contract implementation, and primary care operations. Please note the working hours are when our services run and includes evening and weekend working. Main duties of the job Key relationships: Head of Operations & Clinical ARRS Operations Manager Clinical Directors GP practices Administrators Clinical Leads Clinical Teams: GPs, Nurses Providers of Secondary Care and non-acute Community services Independent sector providers Colleagues across West and North London London ICB Shared service colleagues, Local Authority colleagues and other key stakeholders All internal teams. About us The LMA West London GP Federation (the Federation) is an organisation representing and supporting general practice across the Royal Borough of Kensington & Chelsea and Westminster (North Paddington). It comprises five Primary Care Networks (PCNs) and 39 GP practices, serving a registered patient population of approximately 300,000. The Federation works collaboratively with partners across the Integrated Care Board (ICB), local authorities, NHS providers, and the voluntary and community sector to deliver integrated, neighbourhood-based care. Its purpose is to strengthen primary care, improve population health, and support thriving general practice through innovation, inclusion, and transformation. Details Date posted 15 October 2026 Pay scheme Other Salary £38,000 to £40,000 a year Contract Permanent Working pattern Full-time, Compressed hours Reference number B0178-26-0016 Job locations Community Clinic 2, St Charles Centre for Health & Wellbeing, London W10 6DZ United Kingdom Violet Melchett Clinic 30 Flood Walk LONDON SW3 5RR United Kingdom Job description Job responsibilities Duties and responsibilities Part A specific responsibilities 1. Day-to-Day Service Delivery: Oversee daily operations of EA & ES services to ensure seamless delivery of patient care. Monitor and manage workflow, ensuring staffing and service levels meet patient demand. Act as first point of escalation for operational issues, resolving them efficiently. Collaborate with clinical and administrative teams to maintain smooth service operations. Provide basic IT troubleshooting for site systems, hardware, and software to minimise service disruptions. Implementation of se