** INTERNAL APPLICANTS ONLY ** Provision Officer

Grade: PO1 Salary: £41,153 - £43,680 Full-time, Permanent Closing Date: 30/10/2026 Directorate: Education ** INTERNAL APPLICANTS ONLY ** Organisation : London Borough of Waltham Forest Salary: £41,133 - £43,680 Contract Type: Full-time;  Permanent Working hours per week: 36 hrs Application Deadline: 30/10/2026 Proposed Interview Date(s): W/Commencing TBC Reference: 2385 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: Full time permanent role within Provisions and Integrations Team in Waltham forest SEND to support Short Breaks and Assistance with Travel services (Home to School Transport) The role supports the delivery of resource allocation and financial transactions that enable stakeholders and customers to engage with and make informed use of the services. Managing and maintaining relationships with service users and their families for assistance with travel and Short Breaks provision delivered through the Integrated Disability Service. We are looking for a highly motivated professional who will help us deliver excellent services to our children and their families as well as provide support to colleagues and peers within the Local Authority. The role: Plan and deliver the services required in the area of responsibility, ensuring compliance with all internal and external standards. Contribute to wider service planning, improvement and development activities as required. To operate the Short Breaks and Assistance with Travel services for children SEND, young people and their families. To provide a personalised service to service users. To deliver services collaboratively with disabled children and young people, their parents and carers and professionals. To work collaboratively with peers and colleagues to promote and enhance knowledge about the service, eligibility criteria, referral and panel processes Provide specialist advice, guidance and support to colleagues, customers, providers, suppliers and /or other stakeholders. Interpret and resolve complex queries and issues. Proactively identify areas of potential concern. Manage own specialist area of work and contribute to development of the Waltham Forest SEND Service relevant to specialist area. Design and deliver agreed communications / promotional / engagement events and activities to support the service area. The post holder will be responsible for ensuring children and young people provided with short breaks and Assistance with travel receive excellent service. This will involve working closely with providers and monitoring the effectiveness of their provision in ensuring the council meets its duties. They will also be pivotal in ensuring that the service continues to improve and provides value-for-money and responds to the changing needs. They will also be responsible in ensuring administrative, financial, procurement and contract management are regularly reviewed and fit for purpose. They will be part of a dynamic team which provides the relationship with families and ensures that they