Home Ownership Officer Billing & Consultation

Grade: PO1 £42,492 - £45,123 Full-time/Permanent Closing Date: 28/10/2026 Directorate: Place/ Housing Organisation : London Borough of Waltham Forest Salary: PO1 £42,492 - £45,123 Contract Type: Full-time/Permanent Working hours per week: 36 Application Deadline: 28/10/2026 Proposed Interview Date(s): 10/11/2026 Reference: 2363 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: You’ll be joining our busy Home Ownership team at an exciting time of growth and innovation. We’re enhancing our services to deliver even greater value to our customers, and we need passionate professionals to help us achieve this. In this role, you’ll play a key part in providing a high-quality, cost-effective, and customer-focused service to our leaseholders and shared owners—aligned with Waltham Forest’s Strategic Objectives, Budget, and Business Plan. The Consultation & Billing team is responsible for managing Section 20 consultations and overseeing the calculation and billing of service charges and major works, including equity share and shared ownership. We ensure full cost recovery under the terms of the lease, in compliance with the Landlord and Tenant Act 1985 (as amended) and all relevant legislation. This is an excellent opportunity for a detail-oriented professional with strong leasehold knowledge and a customer-focused approach to join our team and make a real impact. >> Click here to download the Role Profile << Key Responsibilities: Carry out statutory Section 20 consultations for major works and service charges. Accurately calculate annual service charges, major works final accounts, and shared ownership rents. Deliver customer-focused solutions and strive to improve resident satisfaction. Demonstrate knowledge of leasehold legislation, in accordance with the Landlord and Tenant Act 1985 (as amended). Clearly explain lease terms and service charge calculations to residents and internal teams. Maintain sound knowledge of key issues affecting landlords and leaseholders. Qualifications and Requirements: To be considered for this position, you should meet the following requirements: Proven experience in calculating leasehold service charges, major works final accounts, and shared ownership rents. Strong understanding of leasehold legislation and best practices in relation to consultation and billing. Excellent communication skills with the ability to explain complex information clearly. Membership of the Institute of Residential Property Management (IRPM) or willingness to work towards achieving membership is desirable. A proactive, detail-oriented approach with a commitment to customer satisfaction. Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and a