Force Control Room London - Communications Officer

Force Control Room London - Communications Officer | 16 November, 2026 | Jobs and careers with BTP Skip to content Accessibility Tools English Cymraeg Vacancies Force Control Room London - Communications Officer Job Introduction Salary: Starting salary of £46,825.48 per annum which consists of a base salary of £33,792.07 plus 20% Shift allowance, £1,500 Market Supplement and £4,775.00 London Allowance. Contract Type: Permanent Location: Force Control Room at Palestra House, London Type of Working Arrangement: Office working Hours: The working hours for this role can be unsocial as it involves a 24/7/365 shift pattern that include early starts, late finish times and night shifts. Nevertheless, working as a Communication Officer for BTP offers a career that is incredibly stimulating, exiting and fulfilling. British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day. The Opportunity: Calls can come at any time, which is why our Communications Officers work within a core shift pattern that covers 24 hours a day, 7 days a week. This vital role involves answering both emergency and non-emergency calls and directing police resources across Great Britain to where they’re needed most. As part of our dedicated team, you’ll receive comprehensive training and ongoing support to prepare you for the wide variety of calls and responsibilities you’ll encounter. Whether it’s a life-threatening emergency or a routine enquiry, your ability to remain calm, compassionate, and professional is essential. You’ll need to think on your feet, provide reassurance, and gather accurate information to ensure the appropriate police response is deploy