Housing Adviser

Housing Adviser £41,511-£43,449 Fixed Term 12 months Scale SO2 Are you passionate about making a real difference to people facing housing difficulties and homelessness? We are looking for a skilled, compassionate and solutions-focused Housing Advisor to join our Homelessness Prevention & Advice Service. Housing Adviser £41,511-£43,449 Fixed Term 12 months Scale SO2 As a Housing Advisor, you will play a vital role in preventing homelessness by providing tailored housing advice, advocacy, negotiation and mediation. Working with individuals and families facing complex housing challenges, you will explore every available option to help people secure and sustain suitable accommodation. About the role You will manage a varied and demanding caseload, supporting some of the most vulnerable residents in our community. Using your knowledge of housing and welfare legislation, you will assess housing need, make informed decisions, develop Personal Housing Plans and work proactively to achieve positive outcomes for customers. The role requires strong problem-solving skills, resilience and a commitment to delivering excellent customer service, often in challenging circumstances. You will also contribute to the ongoing development and improvement of the Homelessness Prevention & Advice Service. Key Responsibilities Prevent homelessness through the provision of tailored housing advice, advocacy, negotiation and mediation. Assess the housing needs of individuals and families experiencing complex circumstances and vulnerability. Make decisions in accordance with relevant legislation, including: Housing Act 1996 (as amended) Homelessness Reduction Act 2017 Children Act Care Act Welfare Reform legislation Manage a complex caseload, ensuring all housing options are thoroughly explored. Develop and review Personal Housing Plans with customers. Issue statutory decisions and maintain accurate case records. Undertake home visits where appropriate. Work collaboratively with internal and external partners to achieve the best possible outcomes for residents. Contribute to the development of innovative practices and service improvements within the Homelessness Prevention & Advice Service. About You We are looking for someone who: Has experience of providing housing advice and homelessness prevention services. Demonstrates a strong understanding of homelessness and housing legislation. Is able to work independently and manage competing priorities effectively. Has excellent communication, negotiation and problem-solving skills. Can build rapport with customers whilst maintaining professional boundaries. Is innovative, dynamic and focused on achieving solutions. Demonstrates empathy, resilience and a commitment to excellent customer service. Is able to make sound decisions in complex and challenging situations. What We Value We understand that people who approach our service are often experiencing some of the most difficult periods of their lives. While we may not always be able to provide the outcome a customer hopes for, we are committed to treating everyone with honesty, dignity, respect and compassion. We are looking for someone who shares these values and is committed to delivering a high-quality service that puts residents first. Please view JD here Closing date 25.10.26 IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance. Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The Lo