Patient Outcome Data (POD) Advocate/MyCare Helpdesk Agent

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Royal National Orthopaedic Hospital NHS Trust Patient Outcome Data (POD) Advocate/MyCare Helpdesk Agent The closing date is 04 November 2026 Apply for this job Job summary Are you passionate about improving patient experience and supporting digital healthcare services? We are looking for an enthusiastic and motivated individual to join our team in a unique hybrid role supporting the Trust's MyCare patient portal, Patient Reported Outcome Measures (PROMs) programme, and EpicCare Link service . MyCare is the Trust's patient portal, enabling patients to view appointments, access clinical information, complete questionnaires, and communicate more effectively with their care teams. In this role, you will help patients make the most of these digital services, supporting account access, proxy access, patient engagement and digital inclusion. This varied and rewarding role offers the opportunity to work with patients, clinicians and external healthcare professionals to improve access to care, support the collection of valuable patient outcome data, and contribute to the Trust's digital transformation agenda. You will play a key role in helping patients engage with their healthcare, improving the quality of outcome data, and ensuring effective support across multiple services. The successful candidate will be an excellent communicator with strong organisational skills, a commitment to patient-centred care, and an interest in digital healthcare and service improvement. Main duties of the job Provide first-line support for patients, carers, clinicians and external healthcare professionals using the Trust's MyCare patient portal, PROMs and EpicCare Link services. Assist patients with MyCare account activation, access issues, proxy access requests and general portal enquiries, helping to improve digital engagement and inclusion. Support the administration and promotion of Patient Reported Outcome Measures (PROMs), encouraging participation and helping to ensure high-quality patient outcome data. Process and manage EpicCare Link account requests and access queries in line with Trust policies and information governance requirements. Respond to telephone, email and face-to-face enquiries in a professional, patient-centred manner. Investigate and resolve routine system, account and data quality issues, escalating complex matters where appropriate. Maintain accurate records and contribute to data validation, reporting and audit activities. Work collaboratively with clinical, administrative and digital teams to support service delivery and continuous improvement. Contribute to the Trust's digital transformation agenda by promoting the effective use of MyCare and other digital services. Undertake administrative duties and support service developments as required to meet the needs of the department. For further information about the role, including a full list of duties and person specification requirements, please refer to the Job Description and Person Specification. About us At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly: Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement. Ranked #1 among all Trusts in North an