Receptionist / Administrator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Parkview Surgery Receptionist / Administrator The closing date is 05 November 2026 Apply for this job Job summary Receptionist / Administrator Location: Parkview Surgery, 60 West Drayton Road, Uxbridge, UB8 3LA Hours: 16.5 hours per week Reports to: Reception Manager Please complete the attached Job Application Form and submit it alongside your application. Applications without a completed form will not be considered. Interviews: Tuesday 10 November. Were looking for an enthusiastic, hardworking and approachable person with a positive attitude and a passion for helping others to join our busy practice. This varied role combines patient-facing reception duties with administrative work, helping patients access care and keeping the practice running smoothly. You'll be a confident communicator who listens carefully, puts patients first and handles difficult conversations with empathy and professionalism. Organised and adaptable, you'll respond to changing priorities and take pride in completing tasks accurately and efficiently. A willingness to learn our systems, follow procedures and act on feedback is essential. You'll join a welcoming team that values collaboration, open communication and initiative, with opportunities to develop your skills and make a difference to patients every day. Eligible employees can join the NHS Pension Scheme , with employee and employer contributions made in accordance with scheme rules. Main duties of the job This varied role combines welcoming patients, handling telephone enquiries, booking appointments and processing prescription requests with daily administrative duties, including updating patient records, processing clinical documents and actioning emails. You will help patients access appropriate care and support the smooth running of the practice, working flexibly across reception and administration while maintaining accuracy, confidentiality and a professional, helpful approach. About us At Parkview Surgery, we are a busy, fast-paced practice with a welcoming team and a shared purpose: Caring for all, together. Our clinical, reception and administration teams work closely together, sharing knowledge, supporting one another and encouraging open communication and feedback. We value kindness, initiative and a positive approach to getting things done, creating a workplace where everyone can contribute, develop their skills and make a meaningful difference to our patients. Details Date posted 20 October 2026 Pay scheme Other Salary £12.71 an hour starting rate, reviewed based on experience and performance Contract Permanent Working pattern Part-time, Flexible working Reference number A1319-26-0002 Job locations 60 West Drayton Road Uxbridge Middlesex UB8 3LA United Kingdom Job description Job responsibilities Main responsibilities Patient reception and communication Welcome patients and respond to enquiries in person and by telephone with kindness, patience and professionalism. Listen carefully, explain practice processes clearly and direct patients to the appropriate person or service. Remain calm during difficult conversations, help resolve concerns and seek support when needed. Take accurate messages and pass information promptly to the relevant team member. Communicate effectively with patients, carers, colleagues and external services. Appointments