Administrator / Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Penshurst Gardens Surgery Administrator / Receptionist The closing date is 30 November 2026 Apply for this job Job summary The purpose of the role is to: Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and administrative support to clinical staff and other members of the practice team Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Prior to shortlisting, we would like to let you know our shifts for the role. Our shifts usually run from 8am-1.15pm and 1pm-6.30pm We also open for extended hours on Mondays 1pm-7.30pm, Wednesdays and Fridays 7am-1.15pm We generally do not offer full days but a mixture of morning and afternoon sessions. Main duties of the job The duties and responsibilities to be undertaken by members of the practice administration team may include any of the following which may be varied from time to time under the direction of the Practice Manager. Please see full job description attached. About us Penshurst Gardens Surgery is a GP practice in Edgware with a practice population of approximately 7500 patients. Details Date posted 20 October 2026 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A0521-26-0002 Job locations 39 Penshurst Gardens Edgware Middlesex HA8 9TN United Kingdom Job description Job responsibilities Salary: £12.21 per hour Part-time hours: 15-25 per week Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any of the following which may be varied from time to time under the direction of the Practice Manager. Reception Receiving patients, consulting with members of practice team Ensure an effective and efficient and polite reception service is provided to patients and any other visitors to the practice Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Deal with all general enquiries, explain procedures and make new and follow-up appointments Asserting judgement to ensure that urgent appointments are given in accordance to the practice policy Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed Enter requests for home visits onto the duty doctor appointment screen, ensuring to carefully record all relevant details and referring to duty doctor where necessary Arranging transport for patients Be aware of what is going on in the patient waiting area and be alert to problems Processing and distributing incoming and outgoing post Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager Ensure that all visitors to the practice are signed in and out of the visitors book Taking messages and passi