Performance & Operations Manager

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. KFM Performance & Operations Manager The closing date is 01 November 2026 Apply for this job Job summary The Performance & Operations Manager plays a pivotal role within KFMs Managed Services Directorate, providing business, operational, and performance management support to ensure the effective delivery of non-clinical support services. Working closely with the Head of Operational & Strategic Delivery, the post holder will lead on contract performance reporting, stakeholder engagement, service improvement initiatives, governance activities, and operational projects. The role requires the ability to analyse complex data, develop customer-focused reports, manage contractual information, identify opportunities for improvement, and support strategic decision-making. The successful candidate will work collaboratively with internal teams and healthcare stakeholders to ensure services are responsive, innovative, cost-effective, and delivered to the highest possible standards. Main duties of the job We are seeking an experienced and highly organised Performance & Operations Manager to support the delivery and continuous improvement of managed services across healthcare environments. This varied role combines operational performance management, project delivery, stakeholder engagement, governance, and business analysis. You will coordinate contractual reporting, investigate and interpret performance data, support service development projects, manage customer relationships, and identify opportunities to improve efficiency and service quality. The ideal candidate will possess excellent communication and analytical skills, experience working in a fast-paced operational environment, and the ability to manage multiple priorities while building strong relationships with a wide range of stakeholders. About us KFM is a leading provider of healthcare support services dedicated to helping healthcare organisations deliver world-class patient care. Owned by Kings College Hospital NHS Foundation Trust, KFM operates as a public authority with no private sector partners, ensuring that all profits and cost savings are reinvested back into the NHS. The organisation provides comprehensive managed services across all clinical specialities, including procurement and supply of clinical products, medical equipment maintenance and support, technical services, training, and outpatient pharmacy services. With an annual turnover of approximately £180 million and a workforce of more than 350 employees, KFM is committed to innovation, operational excellence, customer service, and supporting healthcare providers to achieve the best possible outcomes for patients. Details Date posted 23 October 2026 Pay scheme Other Salary £57,950 to £65,300 a year Contract Fixed term Duration 12 months Working pattern Full-time Reference number VP4DFEC6BC Job locations KFM Unit 1 129 Coldharbour Lane London Select a State SE5 9NY United Kingdom Job description Job responsibilities Job Advert Performance and Operations Manager Location: Based at Denmark Hill, may be required at other KCH sites, hybrid working Salary: £57,950 - £65,300 per annum (pro rata) Contract Type: 12 month FTC, Maternity Cover We are seeking a dynamic and proactive Performance and Operations Manager to join our Managed Services team. This pivotal role involves providing timely, efficient, and effective business a