Service Desk Analyst

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Kingston and Richmond NHS Foundation Trust Service Desk Analyst The closing date is 29 October 2026 Apply for this job Job summary The Service Desk Analyst is the first point of contact for Trust staff requiring digital support, delivering customer-focused 1st line assistance for incidents and service requests across a wide range of IT systems and devices. The role requires a solid understanding of desktop technologies, IT service management processes and information security, alongside strong communication and customer service skills. The post holder is responsible for accurate logging, prioritisation and resolution or escalation of issues, contributing to service improvement and maintaining high standards of operational support in a fast-paced healthcare environment. Main duties of the job The Service Desk Analyst is the first point of contact for Trust staff requiring digital support, delivering customer-focused 1st line assistance for incidents and service requests across a wide range of IT systems and devices. The role requires a solid understanding of desktop technologies, IT service management processes and information security, alongside strong communication and customer service skills. The post holder is responsible for accurate logging, prioritisation and resolution or escalation of issues, contributing to service improvement and maintaining high standards of operational support in a fast-paced healthcare environment. About us Developmentand staff wellbeing Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation. To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities. We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards. Wherever you work across our organisation, we look forward to welcoming you. At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process. Details Date posted 23 October 2026 Pay scheme Agenda for change Band Band 4 Salary £33,262 to £36,027 a year pa pro-rata incl HCAS (outer london) Contract Permanent Working pattern Full-time Reference number 396-8306637-DE-DK Job locations Kingston and Richmond Foundation Trust Galsworthy Road London KT2 7QB United Kingdom Job description Job responsibilities **Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job