Customer Service Assistant (Saturdays)

About the role Check and validate records using a range of databases and systems to ensure accuracy of customer and service management information. Provide information to customers on the availability of or use of Council services in accordance with Council procedures. Operate the library management ICT system requiring a degree of specialist training in order to support customers. You will need to be confident in using IT for your own work and in helping customers use IT equipment and software, such as scanners, printers, apps, social media, setting up emails, etc. The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same. You must be a good team player and enjoy working with a diverse range of customers and volunteers as you will be delivering the day to day library service, and will be an ambassador for providing excellent customer care as well as helping to deliver events and activities that increase visits and issues.