Senior Admin Lead

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Whittington Hospital NHS Trust Senior Admin Lead The closing date is 09 November 2026 Apply for this job Job summary The Senior Admin Lead key role is to supervise and support the PPCs (patient pathway coordinators) and administrative staff within their teams by providing day-to-day management. The post holder will have a responsibility for supporting patients through their clinical pathway to ensure prompt treatment, no unnecessary delay and confusion, and to enable a positive and reassuring care experience. The postholder will ensure that every effort is taken to the improve quality of communication and work proactively to improve access to information and response to enquiries for all patients who use the service. The key functions of the post are ensuring high quality patient experience and assisting service development to maintain this. The role requires close liaison with other managers and medical staff. The post holder will be expected to undertake clerical and administrative duties as part of the team where appropriate, ensuring the maintenance of basic and essential services are met. The post holder will ensure the work of the department is carried out to the required high standards and will contribute to the continuous evaluation of systems to improve the service and to. Main duties of the job The post holder will be responsible for the day-to-day supervision, line management and performance of the PPC and administrative support roles with their teams To be responsible for the ordering and monitoring of stationery and office equipment for the departments. The team leader should prioritise their individual workload and work to tight deadlines as required. To ensure that any information is effectively disseminated throughout the department, directorate or hospital wide, as directed. To collate referral data from various services (GP, E-Referrals, and ICE) To act as a point of escalation for PPC colleagues and administrative teams. To support the administrative team on the reception desk when required. To monitor the team email inboxes, ensuring task have been completed. Adhere to appropriate health and safety, fire and statutory regulations and all Trust policies relevant to the post. To investigate and respond to complaints. To attend all departmental meetings and take minutes/actions. Undertake any other duties commensurate with the grade as agreed and delegated by your manager. To have visibility of consultant leave to ensure sufficient cover is arranged and clinics are cancelled, and patients rebooked for next available appointment. To work as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions. About us Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differ