Community Administrative Support

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Whittington Hospital NHS Trust Community Administrative Support The closing date is 09 November 2026 Apply for this job Job summary An exciting opportunity has arisen to join the Central Booking Service and be a part of our Support Service and administration team as part of the Whittington Community Patients Access Service . The Service provides referral management and appointment booking services to Whittington Adult Community Services. This is the chance to be part of something transformative and innovative and have a positive impact on how we improve patient pathways. Post holder will also register, source and upload documents for new patients, book and reschedule appointments for all patients and process the outcomes from appointments. Post holder will be competent in the use of the computer software RIO, Medway . The post holder will be expected to always provide excellent customer care using Trust Customer Care Standards. Depending on the requirements of the team, the post holder may be required to work a shift pattern between the hours of 8am to 8pm , Monday to Sunday including Bank Holidays . The post holder will also be expected to travel across Whittington Health sites and work in any of the Health Centres in Haringey or Islington as may required . Please note: P revious applicants within the last 6 months not to apply. Anyone requiring sponsorship :there is no sponsorship for this role. Main duties of the job To line manage junior staff To provide a high quality, helpful and courteous response for members of the public, service users and representatives of other departments or agencies by telephone, showing sensitivity to their feelings and respecting their wishes wherever possible. To communicate effectively with callers, managing expectations and ensuring patients are happy with the responses they receive. To gather key information from referrers and patients etc. who are calling the service. To carry out an initial triage of patients To manage appointments for patients, and to provide advice and information to callers about community clinical services, including criteria for eligibility and other service specific details. To register new patients onto the electronic patient record system such as RiO, Medway and other relevant patient systems To administer the processes for establishing efficient clinics; booking interpreters and transport for patients who require them, ringing to confirm attendances with patients, organising appointment letter print runs and sending out letters, processing outcome and discharge forms, cancelling and rescheduling clinics Support the band 4 Administrators in the referral management and appointment booking processes including timely saving of referrals received via the Service Generic To work as part of a team and when necessary, assist colleagues in their workloads and provide cover for them during absence. About us Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust bel