D2A & IRCH Administrator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Central and North West London NHS Foundation Trust D2A & IRCH Administrator The closing date is 09 November 2026 Apply for this job Job summary An exciting opportunity has arisen for a motivated, organised and proactive Administrator to join the Discharge to Assess (D2A) service and Integrated Response Care Hub (IRCH) within CNWL NHS Foundation Trust in Hillingdon. The postholder will provide comprehensive administrative and coordination support to both services, which play an important role in supporting patients within the community, facilitating safe and timely hospital discharge, and helping to prevent avoidable hospital admissions. Working closely with clinicians, service leads, hospital colleagues and community partners, the successful candidate will support effective communication, accurate record-keeping, referral management and patient flow. The role requires excellent organisational skills, attention to detail, the ability to prioritise competing demands and a commitment to maintaining confidentiality. We are looking for someone who is adaptable, approachable and able to work independently as well as part of a multidisciplinary team. The successful candidate will contribute to the smooth running of both services and help ensure that patients receive coordinated, responsive and high-quality care. Main duties of the job The postholder will provide administrative support to the D2A service and IRCH, helping to ensure the efficient coordination of referrals, patient information and daily service activity. Key duties include: Receiving, processing and monitoring referrals, ensuring information is accurate and complete. Maintaining up-to-date patient records, caseloads, activity trackers and service databases. Supporting patient flow by liaising with clinicians, hospital teams, community services and partner organisations. Coordinating appointments, meetings, multidisciplinary team discussions and daily service activities. Supporting clinical teams with administrative tasks to facilitate timely assessments, interventions and discharge planning. Identifying and escalating missing information, delays, capacity concerns or barriers to patient flow. Preparing reports, collecting activity data and supporting audits, governance processes and performance monitoring. Maintaining confidentiality and complying with Trust policies, information governance requirements and data protection legislation. The postholder will need to manage competing priorities, communicate effectively with a range of professionals and contribute to a responsive, patient-centred service. About us Our values o Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.o Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.o Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adoptrecovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.o Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we ser