Family Navigator (Pathfinder)

Job type: Full-time 35 hours, Closing date: Friday 13th November 2026 23:59, Contract Type: Permanent, Salary: £38,748 to 39,915 per annum SC6 DBS check required: Yes Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Do you have a passion for working with families and helping them overcome challenges? Are you confident building positive relationships, providing advice and support, and working alongside a range of professionals to achieve the best outcomes for children and families? Do you have strong organisational skills and the ability to manage a varied caseload while remaining compassionate and family-focused? If so, this could be the role for you. What’s the role? The Family Navigators will work with wider, multi-agency teams of professionals to be the first point of contact for families and young people coming into Family Hubs for advice and support.   The Navigators will be proactive in finding ways to engage families who would benefit from but do not visit Family Hubs, e.g., through outreach to spaces where seldom heard groups can be found. They will assess the initial needs of families and assist them by signposting and referring to the relevant services that will support the family’s needs. What’s in it for you? Excellent training and development opportunities, plus a range of benefits including: Generous holiday allowance Local Government Pension scheme Flexible working and family friendly policies Season ticket and bicycle loans A range of staff discounts including local subsidised gym memberships Supportive staff networks What we’re looking for As we have three vacancies to fill we are looking for people who are passionate about making a difference for children young people and families. You will have excellent people skills, be confident building relationships with families and partner agencies, and be able to provide practical support and guidance tailored to individual needs. You'll be organised, proactive and committed to helping families access the right support at the right time, ensuring they feel listened to, valued and empowered. Location Family Navigators are based within Family Hubs and communities across Lewisham, providing face-to-face support to children, young people and families. This is an outreach-focused role, and you will work across various locations in the borough, building relationships with families and partner services to ensure support is accessible where it is needed most. Special conditions Out of Core hours and Weekend working is required for this job The job is subject to an enhanced DBS check The recruitment process is anonymous and we don’t accept CVs. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact Charlotte Smith Family Hub Manager ~ charlotte.smith@lewisham.gov.uk or Family Hub Group Manager Lou Neville-Ball, Lou.Neville-Ball@lewisham.gov.uk Please click here to view the Job Description and Person Specification Salary £38,748 - £39,915 per annum (Scale 6) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments