FCR Service Delivery Manager

FCR Service Delivery Manager | 18 November, 2026 | Jobs and careers with BTP Skip to content Accessibility Tools English Cymraeg Vacancies FCR Service Delivery Manager Job Introduction Salary: £63,712.27 per annum, comprising a base salary of £53,579.34, £4,775.00 London allowance, and a 10% shift allowance. Yearly increments apply based on performance. Contract Type: Permanent Location: London Type of Working Arrangement: Blended approach of home and office-working is available Hours: This is full-time role (37 hours per week) British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect . Join us and help create an environment where we can all be our best every day. The Opportunity: Are you looking for your next exciting career move? British Transport Police have an excellent opportunity for a Force Control Service Delivery Manager (FCR) to join the Control Rooms and Visual Services Department. As a FCR Service Delivery Manager with BTP, you will act as a key liaison point, coordinating information and supporting timely, effective responses to incidents across the rail network . Using the National Decision Model (NDM), you’ll assess threat, risk and harm to grade calls and deploy resources appropriately. This is a unique opportunity within UK policing, with BTP operating nationally across England, Wales and Scotland. What you'll be doing: Improving FCR processes and ensuring best practice. Overseeing emergency contact handling and managing demand during incidents. Managing FCR communications systems and coordinating tactical communications. Identifying risks and supporting business continuity plans when required. Monitoring performance, analysing data and producing clear reports. Maintaining key