Business Analyst

Grade: PO5 Salary £53,916 - £57,148 Contract: 12-month FTC Closing Date: 21/10/2026 Directorate: Place/Housing Organisation : London Borough of Waltham Forest Salary: £53,916 - £57,148 Contract Type: 12-month FTC Working hours per week: 36 Application Deadline: 21/10/2026 Proposed Interview Date(s): TBC Reference: 2388 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the Role The London Borough of Waltham Forest (LBWF) is seeking an experienced Business Analyst to support the delivery of key transformation initiatives across the LBWF Housing Services. This role will play a critical part in improving the systems, processes and data that underpin housing repairs, asset management and landlord services, helping to deliver better outcomes for residents and service teams. A significant focus of the role will be supporting the reprocurement and mobilisation of major Housing contracts, including Mechanical & Electrical (M&E) and Repairs & Maintenance (R&M) services. Working closely with LBWF Housing operational teams, Digital and ICT colleagues, and contractor partners, you will ensure business requirements, processes, data and reporting needs are clearly understood and translated into effective solutions. The successful candidate will lead the analysis and improvement of business processes, identify opportunities for service enhancement, and help ensure the Council captures and maintains the data needed to support service delivery, performance management and regulatory reporting. You will work with stakeholders to define reporting requirements for Key Performance Indicators (KPIs), Tenant Satisfaction Measures (TSMs) and other measures that support effective contract and service management. This is an excellent opportunity for an experienced housing-sector Business Analyst to contribute to major transformation programmes that will shape the future delivery of housing services across the borough. We are a Home Office-licensed sponsor; however, for this specific role we are not able to provide Skilled Worker visa sponsorship. To be considered, you must already hold a form of UK work authorisation that does not require sponsorship. Click here to download the Role Profile < Key Responsibilities Lead business analysis activities across Housing Services, supporting service improvement, transformation and digital change initiatives. Support the reprocurement and mobilisation of M&E and R&M contracts, ensuring business, process, system and reporting requirements are effectively captured and documented. Work collaboratively with Housing teams, Digital and ICT colleagues, contractors and suppliers to define and deliver business requirements. Analyse, document and improve business processes to support efficient service delivery, data quality and regulatory compliance. Define and document reporting requirements for KPIs, TSMs and other operational and contractual performance measures. Produce business analysis documentation including requirements specifications, user stories, process maps, gap analyses and recommendations for service improvement. Act as the key link between LBWF and contractor operational and ICT teams, ensuring proposed solutions meet business needs and deliver measurable benefits. Qualifi