Receptionist - Casual

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Penrose Health Receptionist - Casual The closing date is 30 November 2026 Apply for this job Job summary The Patient Coordinator is a front-of-house role focused on supporting patients face to face when they attend our practices. Patients do not always arrive at their best. They may be unwell, anxious, worried, or frustrated. This role exists to create a calm, welcoming, and supportive environment where patients feel listened to, respected, and safe. Alongside delivering a positive patient experience, the role supports clinical care by helping manage patient flow, maintaining accurate records, and collecting patient observations where required. The role reports to the Welcome Team Lead. Main duties of the job Stand at the front of the practice to greet patients and visitors in person as they arrive - this is an active, on-your-feet role Move between the entrance, waiting area and observation space to check patients in for their appointments face-to-face Take and record patient vitals and observations ahead of their consultation Prepare patients for their appointment, ensuring the clinician has accurate, up-to-date information Support safe and smooth patient flow through the practice Use empathy and de-escalation skills to support patients who are anxious, unwell or upset Keep the observation and waiting areas clean, safe and welcoming Escalate urgent in-person concerns to the clinical team when needed About us Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve. We care for 75,000+ people across 9 sites in South East London , supported by a team of 200+ clinicians and staff . Our model is built on permanent, diverse teams , strong governance, and a clear focus on continuity, quality, and access . We work closely with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement. We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients . Learn more at penrosehealth.co.uk . Details Date posted 14 October 2026 Pay scheme Other Salary £12.82 to £13.20 an hour Contract Bank Working pattern Part-time Reference number 599389 Job locations Penrose Surgery London London SE17 3DW United Kingdom Lewisham Medical Centre London London SE13 5PJ United Kingdom Kingfisher Medical Centre London London SE8 5DA United Kingdom Job description Job responsibilities We're looking for a Patient Coordinator to be the first face patients see when they walk through our doors. This is a hands-on, front-of-house role - You wont be answering phones, that is handled centrally. Instead, you'll be out at the front of the waiting area, greeting patients as they arrive, checking them in for their appointment, and taking their vitals to help prepare them to see the clinician. Patients don't always arrive at their best - they may be unwell, anxious or worried. You'll be the calm, reassuring presence that helps them feel looked after from the moment they step inside, while making sure their information and observations are accurate and ready for the clinical team. No previous clinical experience is required - full training is provided. What matters most is that you're someone who genuinely enjoys being with people, stays calm under pressure, and takes pride in getting the small things right. Job