GP Receptionist and Care Navigator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Heathbridge Practice GP Receptionist and Care Navigator The closing date is 18 October 2026 Apply for this job Job summary We are looking for an enthusiastic and patient-focused Receptionist/Care Navigator to join our busy and supportive practice, helping to deliver excellent care to over 23,000 patients. This full-time role is ideal for someone who enjoys helping people, works well both independently and as part of a team, and remains calm and professional in a fast-paced environment. You'll be supported by our Reception Manager, and a welcoming team of experienced colleagues. We're looking for someone who is adaptable, organised, confident using technology, and eager to contribute to a positive patient experience. Working Hours 8:00am - 4:00pm 10:30am - 6:30pm Occasional annual leave cover: 1:00pm - 9:00pm (Monday or Tuesday on a shared team rota) If you're looking for a rewarding role where you'll be valued, supported, and able to make a real difference every day, we'd love to hear from you. Main duties of the job Front of house duties which include checking patients in for their appointments, face to face queries from patients, ushering and signposting visitors attending on site, maintaining waiting room and front desk cleanliness, stocking up. Back office responsibilities include answering phones, alongside our GPs dealing with online triage and navigating appropriate care, task inbox management, checking emails, supporting the referrals management process, scanning and opening post, administeringmedical records requests, prescription management and other duties that may be necessary to support the needs of the practice. Ensuring you are up to date with mandatory and online training and attending online or face to face workshops that is relevant to your post as deemed necessary by the practice manager. About us We are a large practice of over 50 staff members with a good and equal mix of clinical and non-clinical staff. You will receive one to one training the moment you join our team and a comprehensive induction. You will be enrolled automatically onto the generous NHS Pension scheme, and will be part of a team who prides itself in being one of the best providers of cares in our area. Details Date posted 12 October 2026 Pay scheme Other Salary £13.33 an hour Rising to £13.73 after completion of six months probation Contract Permanent Working pattern Full-time Reference number A3564-26-0002 Job locations 125 Upper Richmond Road London SW15 2TL United Kingdom Job description Job responsibilities There is a detailed job description attached to this ad. Please refer to the document for further details. Job description Job responsibilities There is a detailed job description attached to this ad. Please refer to the document for further details. Person Specification Experience Essential Experience working in a busy setting Experience working in a team Able to remain calm and work under pressure Able to communicate effectively Able to use own initiative IT literate especially in Microsoft applications Desirable Experience of working in a GP Practice Experience of working in a healthcare setting Experience of working with vulnerable patients Qualifications Essential There is a detailed person specification attached to this ad. Please refer to the document for further details. Person Specification Experience Essential