Patient Services Facilitator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. The Lewisham Care Partnership Patient Services Facilitator The closing date is 28 October 2026 Apply for this job Job summary The Patient Service Facilitator is a key member of the non-clinical team, responsible for the safe, accurate and timely management of clinical correspondence and patient-facing administrative workflows. The primary focus of the role is document management, clinical coding and filtering, alongside referral coordination, Electronic Prescription Service (EPS) support, care navigation, call handling, signposting and triage support, email management and patient task management. The postholder will help ensure that patients receive a high-quality, responsive service, that clinicians receive correctly processed information, and that the practice maintains accurate, well-coded and well-governed patient records. This is an exciting opportunity for someone with previous experience in a GP practice or other primary care setting, knowledge of SNOMED CT / Read coding and medical terminology, and excellent written and verbal communication skills. If you take pride in accuracy, work well under pressure and want to make a real difference to patients, we would love to hear from you. Main duties of the job The main duties of the role include: Document management, clinical coding and filtering of clinical correspondence, ensuring clinicians receive correctly processed information and patient records are accurate, well-coded and well-governed. Referral coordination, including processing and tracking referrals via the NHS e-Referral Service and monitoring 2-week-wait / urgent suspected cancer pathways. Electronic Prescription Service (EPS) support, including processing repeat prescription requests and managing EPS nominations. Care navigation and signposting, acting as a first point of contact for patients and directing them to the most appropriate service or professional. Call handling and triage support, following practice telephone, triage and escalation protocols. Email and inbox management, triaging incoming messages and routing those requiring clinical review. Patient task management, prioritising by urgency and contributing to practice safety-netting. Supporting audits, quality improvement and data quality initiatives, in line with practice policies, SOPs, and NHS and CQC requirements. About us The Lewisham Care Partnership is a primary care organisation bringing together five GP practices across Lewisham, working collaboratively to deliver safe, high-quality and responsive care to our local communities. Our non-clinical team works closely with GPs, advanced practitioners, nurses, pharmacists, physiotherapists, social prescribers, PCN colleagues and external providers. We are a friendly, supportive and hard-working team who put patients first, treat everyone with respect, empathy and inclusivity, and support one another during peak demand or absences. We are committed to developing our staff. All new starters complete a structured two-day induction across our Hillyfields and St Johns sites, including mandatory training, so you feel confident and supported from day one. You will also have access to continuing professional development, including care navigation, coding and clinical system training, helping you to build a long-term career in primary care.Benefits include NHS pension opt-in and Blue Light discounts. Details D