Patient Services Advisor

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. The Groves Medical Group Patient Services Advisor The closing date is 30 October 2026 Apply for this job Job summary Are you an experienced Receptionist/Administrative assistant or someone with transferrable skills who is good with people and can balance a varying workload? The Reception teams across Groves Health are the lynchpin of our business and support the Group to provide a first class service to our patients and the wider community. Main duties of the job The role:- This is a varied role which will give you the opportunity to have exposure to different parts of Reception/Administration on a rotating basis within a busy GP surgery. Some of your duties will include:- Booking telephone appointments with patients Managing the incoming email inbox and patient requests Responding to patient queries via the Practice website dashboard Greeting patients when they arrive in the Practice and dealing with queries Calling patients on behalf of GP's to book appointments and relay information Managing incoming mail and distributing/scanning accordingly On occasion opening and closing the Practice Working with outside agencies such as Pharmacies and Care homes for patient care Registering new patients Using Practice software such as EMIS, Docman (training provided) and Office products About us Groves Health are a successful and trusted provider of NHS services across England. We have grown rapidly in the last five years from a single practice in New Malden to a team of over 100 people dedicated to giving patients the very best of care across our four sites in New Malden, Richmond, Wimbledon and Hinchley Wood. Groves Health continues to see steady growth in the services we provide, and we currently have an opportunity for a Patient Services Advisor to join our team in Groves New Malden, New Malden KT3 3TX. Details Date posted 12 October 2026 Pay scheme Other Salary £12.80 an hour Contract Permanent Working pattern Full-time, Part-time Reference number A2885-26-0011 Job locations The Groves Medical Centre 171 Clarence Avenue New Malden London KT3 3TX United Kingdom Job description Job responsibilities Groves Health is a successful and trusted provider of NHS services across England. Over the past five years, we have grown from a single practice in New Malden to a team of more than 100 people, providing high-quality care to patients and communities across our four sites in New Malden, Richmond, Wimbledon and Hinchley Wood. As Groves Health continues to grow and expand the services we provide, we are looking for an enthusiastic and reliable Receptionist & Administrator to join our team at Groves New Malden. About the role We are looking for someone who enjoys working with people, is well organised and can manage a varied workload in a busy environment. Previous experience in a GP practice, healthcare or administrative setting would be beneficial, but we are also keen to hear from candidates with transferable skills and a strong commitment to providing excellent customer service. Our Reception teams play a vital role in the day-to-day running of our practices. As one of the first points of contact for patients, you will help ensure that patients receive a friendly, professional and efficient service. This is a varied role, providing the opportunity to develop your knowledge and experience across different area