GP RECEPTIONIST

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Whitehouse Surgery GP RECEPTIONIST The closing date is 13 November 2026 Apply for this job Job summary Available Positions and Working Hours Position 1 13 hours per week Monday: 2.00 pm 6.00 pm Thursday: 2.00 pm 6.00 pm Friday: 8.00 am 1.00 pm Position 2 13 hours per week Tuesday: 2.00 pm 6.00 pm Thursday: 8.00 am 1.00 pm Friday: 2.00 pm 6.00 pm Applicants should state clearly which working pattern they are applying for. About the Role We are seeking an experienced, friendly, organised and reliable GP Receptionist to join our busy and supportive GP practice team. The successful candidate must have previous experience working in a GP surgery, and a good working knowledge of EMIS Web is essential . The role involves providing an efficient, professional and compassionate reception service to patients and supporting the smooth day-to-day running of the practice. The ideal candidate will have excellent communication skills, a caring attitude and the ability to work calmly and efficiently in a busy environment. Flexibility is essential, as the successful candidate will be expected to provide additional cover when required to support the needs of the practice. Main duties of the job Main Duties/Responsibilities Greeting patients and visitors in a professional, friendly and courteous manner. Answering incoming telephone calls promptly and dealing with patient enquiries efficiently. Booking, cancelling and amending appointments using EMIS Web. Using EMIS Web confidently to access and update patient records accurately. Signposting patients to the most appropriate healthcare professional or service in line with practice protocols. Handling patient enquiries sensitively and maintaining strict patient confidentiality at all times. Processing repeat prescription requests in accordance with practice procedures. Managing incoming and outgoing correspondence, emails and electronic messages. Updating patient demographics and maintaining accurate records. Registering new patients and processing patient deductions in line with practice policies. Liaising with GPs, nurses, practice management and other healthcare professionals. Supporting the smooth day-to-day running of reception and administrative services. Handling challenging situations and patient concerns calmly, professionally and empathetically. Providing additional reception cover at short notice when required, including covering staff sickness and unexpected absences. Providing cover for colleagues' annual leave, at least once a month if required, subject to the practice's operational needs. About us What We Offer £13.50 per hour. Part-time hours of 13 hours per week. 28 days' annual leave per year, pro rata, inclusive of bank holidays. A six-month probationary period, during which performance, attendance and suitability for the role will be reviewed. A friendly and supportive working environment. The opportunity to contribute to the delivery of high-quality patient care. A varied role within a busy primary care setting. Details Date posted 15 October 2026 Pay scheme Other Salary £13.50 an hour Contract Permanent Working pattern Part-time Reference number A1314-26-0000 Job locations 123 Towncourt Lane Petts Wood Orpington Kent BR5 1EL United Kingdom Job description Job responsibilities Job Description Main Duties and Responsibilities The main duties of the GP Receptionist will include: Greeti