Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. KS Medical Centre Receptionist The closing date is 13 November 2026 Apply for this job Job summary We are seeking a friendly, organised, reliable and compassionate Receptionist to join our busy NHS GP practice in Southall, serving approximately 5,000 registered patients with a clinical team of 7 GPs. The successful candidate will be the first point of contact for patients, providing a professional, welcoming and efficient reception service. The role involves face-to-face, telephone and online patient enquiries, appointment administration and general administrative duties to support the smooth day-to-day running of the practice. The ideal candidate will have excellent communication and customer service skills, a calm and professional manner, and the ability to work effectively in a busy environment while maintaining patient confidentiality and delivering a high standard of care. Main duties of the job 1. Patient Reception and Customer Service Welcome patients and visitors in a friendly, professional and courteous manner. Check patients in for appointments and update their arrival status on the clinical system. Respond to patient enquiries in person, by telephone and through online communication channels. Assist patients with appointment bookings, cancellations and rearrangements in line with practice procedures. Treat all patients with dignity, respect, sensitivity and confidentiality. Communicate effectively with patients from diverse cultural and linguistic backgrounds. Manage difficult or distressed patients calmly and professionally, escalating concerns when necessary. Ensure patients who require additional assistance are supported appropriately. 2. Telephone and Appointment Management Answer incoming telephone calls promptly and professionally. Handle appointment requests in accordance with practice policies and access procedures. Direct calls to the appropriate member of the clinical or administrative team. Take accurate messages and ensure they are passed to the relevant person in a timely manner. Explain practice procedures, appointment arrangements and available services clearly. Recognise when a call may require urgent clinical attention and follow the practice's approved escalation procedures. Never provide clinical advice beyond the receptionist's level of training and authorised responsibilities. Use the practice's clinical computer system, SystmOne, About us We are a small (circa 5000 patients), friendly GP surgery located in Southall Middlesex. We have a dedicated team of seven GP's, two practice Nurses and two HCA's supported by an admin team of 10. We provide a variety of services to our patients in addition to our core responsibilities. We operate phlebotomy clinics 4 days per week and also have physiotherapists two days per week. additionally we are a training Practice and our team is highly motivated. Details Date posted 16 October 2026 Pay scheme Other Salary Depending on experience Pay will be discussed at Interview Contract Permanent Working pattern Full-time Reference number A1614-26-0002 Job locations 33 Dormers Wells Lane Southall Middlesex UB1 3HY United Kingdom Job description Job responsibilities 1. Patient Reception and Customer Service Welcome patients and visitors in a friendly, professional and courteous manner. Check patients in for appointments and update their arrival status on the