Outpatients Service Manager

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Dorking Healthcare Ltd. Outpatients Service Manager The closing date is 26 October 2026 Apply for this job Job summary Dorking Healthcare delivers a wide range of NHS outpatient services across Surrey, providing care closer to home for thousands of patients each year. As Outpatients Service Manager, you will lead a large and diverse service, with responsibility for around 90 staff and more than 150 subcontracted clinicians working across multiple specialties and locations. This is a varied leadership role combining operational management, service development, workforce leadership, quality and governance, performance management and transformation. You will oversee day-to-day service delivery while also leading new service mobilisations, pathway improvements and strategic projects that enhance patient care and access. We are looking for an experienced, motivated and visible leader who can build strong relationships, analyse data to make informed decisions, manage competing priorities and inspire teams to deliver excellent patient care. You will be comfortable working with clinicians, commissioners, GP practices and system partners, translating ideas into practical solutions and delivering measurable improvements. In return, you will have the opportunity to make a real difference within an ambitious, innovative and patient-focused organisation. Dorking Healthcare has a strong track record of developing services that bring care closer to home, and we value people who are collaborative, curious, supportive and committed to continuous improvement. Main duties of the job As Outpatients Service Manager, you will lead the day-to-day delivery, performance and development of a diverse portfolio of NHS outpatient services across multiple specialties and locations. You will provide leadership to a large multidisciplinary workforce, ensuring services are safe, effective, financially sustainable and focused on delivering an excellent patient experience. You will oversee operational performance, workforce planning, quality and governance, patient pathways and service improvement initiatives. The role also includes leading service developments, mobilising new services and clinics, working with clinicians and system partners, and using data and insight to support evidence-based decision-making. You'll be expected to identify opportunities for improvement, manage risk, resolve complex operational challenges and ensure services consistently meet contractual and quality standards. We are seeking an experienced operational leader with a track record of managing healthcare services and delivering results in a complex environment. You will be a confident communicator who can build strong relationships with clinicians, staff, commissioners and partner organisations. If you are looking for a role where you can lead, influence, develop services and help shape the future of community-based healthcare, we would love to hear from you. About us Dorking Healthcare (DHC) is a CQC-rated Good healthcare provider delivering a wide range of NHS services across Surrey and Sussex. We are passionate about improving access to care, reducing waiting times and providing excellent patient experiences. Our outpatient services continue to grow and evolve, creating opportunities for innovation, service improvement and professional development.