Business Product Officer

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Marie Curie Business Product Officer The closing date is 02 November 2026 Apply for this job Job summary Use your systems expertise to make a real difference at Marie Curie . As our Business Product Support Officer, youll help colleagues get the best from Optima and our wider workforce systems solving queries, improving data and reporting, and supporting smarter rostering that helps frontline services run effectively. Main duties of the job Use your systems expertise to make a real difference at Marie Curie. As our Business Product Support Officer, youll improve Optima and wider workforce systems, solve queries and support smarter rostering that keeps frontline services running effectively. About us Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering palliative and end of life care and support across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from. Details Date posted 19 October 2026 Pay scheme Other Salary £28,274 to £31,415 a year Contract Permanent Working pattern Full-time Reference number MC03007 Job locations Home Based England SW11 7BW United Kingdom Job description Job responsibilities We are recruiting a proactive and knowledgeable Business Product Support Officer to help us get the very best from Optima and our wider workforce systems This is an exciting opportunity to combine your systems expertise, problem-solving skills and customer focus in a role that supports colleagues across Marie Curie and helps improve the way our frontline services are managed and delivered. Working closely with the Business Product Lead, youll support the day-to-day administration, development and continuous improvement of Optima. You'll maintain accurate data, manage user access, resolve system queries, produce meaningful reports and help teams adopt effective rostering practices. What you'll do Maintain Optima data, organisational structures, working patterns and system configuration. Manage user accounts and access levels while ensuring information governance requirements are followed. Support daily ESR interface processes and help maintain accurate starter, leaver and employee information. Respond to user queries, investigate technical issues and work with IT or software suppliers where needed. Produce and analyse regular and ad hoc reports, audits and workforce KPIs. Support system upgrades, regression testing and the implementation of new units or working practices. Create clear guidance and training materials, working with local champions to build user confidence. Promote consistent, effective rostering practice across the organisation. What were looking for: Strong technical knowledge of Optima and experience as a key or senior systems user. Experience supporting the implementation or ongoing development of IT solutions. A strong understanding of data quality, system administration and good application support practice. The ability to understand complex processes, solve problems and make confident decisions within your area o