Service Support Officer – Adult Social Care

Service Support Officer – Adult Social Care – Find Yourself in Hackney Skip to content Find Yourself in Hackney jobs and careers Menu Home Job search Leadership Opportunities Our Council Hackney Council and the Borough Join Hackney’s Transformation Team Join Hackney’s ICT Service Join Hackney’s Adult Services Join Children and Families Services Rebuilding a better Hackney Our Values What we offer Where we work Apprenticeships and Placements Management Trainee Programme Apprenticeships Apprenticeship Blog Placements Free job-finding support Find Yourself in Hackney > Job search > Service Support Officer – Adult Social Care Service Support Officer – Adult Social Care Send this job to a friend Print this page Recruitment privacy notice Job details Salary - Grade GBP £38,748 to £39,915 38748 - Scale 6 Contract Type Permanent Contracted Hours Full Time - 36 hours per week DBS Required Yes Department Adults, Health & Integration Service Adult Social Care Closing date 04/11/2026 Apply Now Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide. Operating across Provided Services sites using a Campus Model—including Extra Care, Oswald Street Day Opportunities, Shared Lives, and Reablement Assessment Flats. About the Role Hackney Council is looking for three enthusiastic and skilled Service Support Officers to join our Provided Services team. Operating under an innovative Campus Model approach, you will work flexibly across multiple sites and teams including Extra Care schemes, Oswald Street Day Opportunities, Shared Lives, and Reablement Assessment Flats. This collaborative approach removes isolated working practices, ensuring administrative responsibilities are shared fairly and seamlessly across provided services. Through comprehensive, efficient, and confidential back-office support, you will play a crucial role in enabling smooth service delivery for adults with varied and complex needs. Your daily work will support Care Quality Commission (CQC) compliance, maintain accurate record-keeping, and align with National Autistic Society standards. Key Responsibilities Manage front-of-house reception at Oswald Street Day Opportunities on a rota basis, welcoming service users, carers, and visitors with dignity and respect. Coordinate administrative functions for the Extra Care Panel by managing daily referrals, tracking void data, and securely distributing sensitive case documentation. Provide general office support across Provided Services, including handling phone queries, taking messages, carrying out ad-hoc tasks, and assisting registered managers with meeting minutes and electronic filing systems. Conduct routine PPE audits across Extra Care and Reablement Assessment Flats to maintain health and safety compliance. Process financial information such as purchase orders and supplier invoices, and collaborate with agencies to manage and approve staff hours. Support administrative needs for service training programs like PROACT-SCIPr while strictly adhering to Data Protection Act guidelines and safeguarding protocols. About You We are seeking adaptable individuals with exceptional organisational skills, high emotional intelligence, and a proactive attitude in a fast-paced Adult Social Care setting. Essential Requirements & Qualifications Candidates should hold an NVQ