**INTERNAL APPLICANTS ONLY** Service Coordinator (Adult Social Care Operations)

Grade: SO1 £39,519 - £40,575 Full Time/Permanent Closing Date: 01/11/2026 Directorate: Adult Social Care ** INTERNAL APPLICANTS ONLY ** Organisation : London Borough of Waltham Forest Salary: SO1 £39,519 - £40,575 Contract Type: Full-time/Permanent Working hours per week: 36 Application Deadline: 01/11/2026 Proposed Interview Date(s): W/C 09/11/2026 Reference: 2397 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: The Service Coordinator (ASC Operations) provides coordination and business support to the Adult Social Care senior leadership team, supporting effective service delivery, quality assurance and continuous improvement. The role coordinates complaints, MP and councillor enquiries and FOI requests, including information gathering, drafting responses, tracking progress and reporting on emerging themes. It also supports panel coordination, CQC improvement activity, financial and Continuing Healthcare tracking, reporting and staff communications, while building positive relationships with residents, colleagues and partners. >> Click here to download the Role Profile << Key Responsibilities: Coordinate and track complaints, MP and councillor enquiries and FOI requests. Gather information from services and support the drafting of clear, timely responses. Maintain effective tracking systems and provide progress, performance and trend reporting. Coordinate panels and accurately record funding decisions for care packages and placements. Support and monitor continuous improvement activity, including the CQC improvement plan. Track financial savings and benefits arising from improvement activity. Track and report activity relating to NHS Continuing Healthcare funding. Prepare reports, correspondence and information for senior leaders. Coordinate and support Adult Social Care staff communications. Build positive relationships with residents, colleagues and partners, communicating with empathy and professionalism. Qualifications and Requirements: To be considered for this position, you should meet the following requirements: Excellent written and verbal communication skills. Experience of coordinating and resolving complaints and enquiries, or similar Experience of working with senior officers and internal and external stakeholders. Strong organisational, analytical and problem-solving skills. The ability to manage competing priorities and work to deadlines. Confidence in gathering information, tracking actions and producing clear and accurate reports and correspondence. Good IT skills, including Microsoft Word, Excel, Teams and PowerPoint. The ability to work independently, use initiative and contribute effectively as part of a team. Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a com