ED Paediatric Receptionist/ Administrator, 08-20 (37.5hrs)

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Ashford & St. Peter's Hospitals NHS Foundation Trust ED Paediatric Receptionist/ Administrator, 08-20 (37.5hrs) The closing date is 03 November 2026 Apply for this job Job summary Are you a highly organised, customer-focused individual who thrives in a fast-paced environment? We are looking for a professional and compassionate Receptionist to join our busy Emergency Department (ED) Paediatric team at St Peter's Hospital. As the first point of contact for patients, relatives and visitors, you will play a vital role in ensuring people receive a friendly, efficient and supportive experience during what can often be a stressful and challenging time. This is an exciting opportunity to work within one of the Trust's busiest services, making a real difference to patient care while developing your administrative and NHS experience. Main duties of the job Welcome and register patients attending the Emergency Department.Provide a professional reception service to patients, relatives and healthcare professionals.Manage telephone enquiries and direct queries appropriately.Maintain accurate real-time patient records using Cerner and other Trust systems.Book follow-up appointments and arrange patient transport where required.Monitor patient pathways and support the department in meeting key performance targets.Liaise with nursing, medical and multidisciplinary teams to support safe and effective patient care.Support clinicians and managers with a range of administrative duties.Respond professionally to challenging situations while maintaining excellent customer care. About us At Ashford & St Peter's Hospitals NHS Foundation Trust, our staff are at the heart of everything we do. We are committed to supporting your development and wellbeing while providing outstanding care for our patients. Working with us offers: Opportunities for learning and career development. A supportive and inclusive team environment. The chance to make a real impact on patient experience. NHS pension scheme and staff benefits. The satisfaction of contributing to a vital frontline service. Details Date posted 20 October 2026 Pay scheme Agenda for change Band Band 3 Salary £27,106 to £28,850 a year pa inc. HCAS Contract Permanent Working pattern Full-time Reference number 323-AC2151-JN-B Job locations St. Peter's Hospital Guildford Road Chertsey KT16 0PZ United Kingdom Job description Job responsibilities As a Receptionist within the Emergency Department , you will play a key role in supporting the delivery of a safe, efficient and high-quality service. Working as part of a busy multidisciplinary team, you will provide a professional reception and administrative service and act as the first point of contact for patients, relatives, visitors and healthcare professionals. Key Responsibilities Patient Reception and Registration Welcome patients, relatives and visitors in a professional, courteous and compassionate manner. Register patients accurately on Cerner and other Trust systems, ensuring all demographic details are complete and up to date. Manage ambulance patient registrations and liaise with ambulance crews regarding patient information. Alert clinical staff to any concerns regarding a patient's presenting condition or infection risks to ensure prompt assessment and treatment. Support registration processes for priority and emergency patients, including t