**INTERNAL APPLICANTS ONLY** Resident Experience & Business Support Supervisor

**INTERNAL APPLICANTS ONLY** Grade: SO2 £41,511 - £43,449 Full-time/Permanent Closing Date: 08/11/2026 Directorate: Chief Executive Organisation : London Borough of Waltham Forest Salary: SO2 £41,511 - £43,449 Contract Type: Full-time/Permanent Working hours per week: 36 hours per week (Monday - Thursday 9am-5.15pm and Friday 9am-5pm) A minimum of 2 days at a site location. Application Deadline: 08/11/2026 Proposed Interview Date(s): Mid November 2026 Reference: 2399 **INTERNAL APPLICANTS ONLY** About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: To ensure the delivery of Business Support functions that support the relevant service area deliver on its statutory and regulatory obligations, and provide a seamless service to residents. To provide specialist knowledge and expertise on the Business Support functions related to the relevant service area, understanding the purpose of those functions in delivering a seamless service to residents that meets statutory and regulatory standards >> Click here to download the Role Profile << Key Responsibilities: Communicate effectively with internal and / or external customers/ service users. Act as point of contact for the service. Provide information and resolve problems, within scope of role, escalating to line manager as required. To supervise the delivery of Business Support in the relevant service area, as set out in the Service Level agreement. To provide specialist knowledge and expertise within the relevant Business Support service area, which engages customers / stakeholders and enables them to make effective use of the service. To support colleagues in the delivery of Business Support in the relevant service area To undertake Business Support Activities, as set out in the relevant Service Level agreement Qualifications and Requirements: To be considered for this position, you should meet the following requirements: Experience of having worked in a fast paced, customer focused environment. • Good knowledge and application of IT systems and software packages. • Relevant legislative and or procedural knowledge for specialist area • Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service. • Excellent levels of literacy and numeracy. • Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others • Ability to deal diplomatically and confidentially with a wider range of customers both internally and externally • Ability to identify improvements to processes and systems and to share the recommendations with the wider team. • High level of flexibility, a positive attitude and ability to adapt to changes. Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; Satisfactory DBS check; As a public authority, we must ensure that members of staff in public