Patient Assistant/Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Bromley by Bow Health Partnership Patient Assistant/Receptionist The closing date is 02 November 2026 Apply for this job Job summary As a Patient Assistant, you will be an integral part of the practice team, helping to ensure patients receive a positive and efficient experience when accessing our services. You will work in a fast-paced environment, supporting patients and colleagues through a combination of reception, administrative, and patient-facing responsibilities. The role requires a proactive and compassionate approach, with a focus on delivering excellent customer service and supporting patients to access the most appropriate care and services. You will be responsible for handling a variety of enquiries, maintaining accurate records, and contributing to the effective day-to-day running of the practice. This position offers the opportunity to make a meaningful contribution to patient care while working collaboratively within a multidisciplinary team committed to providing high-quality healthcare services to the local community. Weekly Working Pattern Monday to Friday with the following mixed shifts - Still to confirm shift pattern. 7.45-3.45 10.30-6.30 Main duties of the job Act as a first point of contact for patients, providing a professional and welcoming service in person, by telephone, and through digital communication channels. Be part of our triage team, which is responsible for identifying and prioritising patients based on how urgently they require clinical assessment or treatment. Play a key role in the practice's triage system, ensuring patients are directed to the most appropriate clinician, service, or support pathway based on their needs. Work closely with the wider Patient Assistant team to support the effective management of patient demand and ensure timely access to care. Manage appointments, patient enquiries, registrations, and correspondence in a timely and accurate manner. Support continuity of care by signposting patients to appropriate services and assisting them in accessing the care they need. Process administrative tasks including document management, scanning, filing, and maintaining accurate patient records. Assist with repeat prescription requests, patient transport bookings, interpreter arrangements, and other patient support activities. Maintain confidentiality and ensure all patient information is handled in accordance with data protection and practice policies. Participate in team meetings, training, and continuous professional development activities. About us We are a partnership with a strong and proud clinical focus, shaped over many years by dedicated leadership, innovation, and a consistent commitment to delivering high-quality patient care. This foundation remains central to how we work today. Our vision is to improve the quality of life within our practice communities by providing continuously excellent primary healthcare. Our practices aim to be welcoming and creative environments, widely recognised for our inclusive, value-driven model, underpinned by high levels of patient and staff satisfaction. Our values and professionalism are also reflected through our commitment to teaching and partnership working with other organisations. Bromley by Bow Health comprises around 200 staff and brings together a wide range of health profes