Part Time Medical Receptionist/Admin

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Clifton Rise Family Practice Part Time Medical Receptionist/Admin The closing date is 13 November 2026 Apply for this job Job summary The role involves providing front-line reception services and administrative support to patients, clinicians and the wider Practice team. The successful candidate will be responsible for handling patient enquiries, managing appointments, processing documentation and maintaining accurate patient records while adhering to Practice policies and NHS guidelines. Applicants must be flexible, organised, able to work under pressure and committed to delivering high standards of patient care and customer service. Main duties of the job Main Duties and Responsibilities Reception Duties Provide a professional, friendly and efficient reception service to patients and visitors. Greet patients and assist with general enquiries in person and by telephone. Book, amend and cancel appointments in accordance with Practice procedures. Signpost patients to the most appropriate service where required. Process repeat prescription requests and issue completed prescriptions to patients after carrying out identity checks. Ensure patient confidentiality is maintained at all times. Provide cover for all reception positions when required. Administration Duties Maintain a thorough understanding of Practice procedures, policies and protocols. Process incoming correspondence, including scanning and workflow management through Docman. File and maintain electronic patient records accurately. Open, sort and distribute incoming mail. Prepare documentation and reports as requested by clinicians and management. Support the Practice recall and call/recall systems. Carry out photocopying, scanning and other routine administrative tasks. About us Clifton Rise Family Practice is a well-established GP practice committed to delivering high-quality, patient-centred care. Our dedicated team works collaboratively to provide a professional and efficient service to our patients. We value professionalism, teamwork, effective communication and a positive working environment. As a Medical Receptionist/Admin, you will become an important part of the practice team. The role offers variety, daily interaction with patients and colleagues, and opportunities to develop your knowledge and experience within NHS primary care. Details Date posted 20 October 2026 Pay scheme Agenda for change Band Band 2 Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A4477-26-0002 Job locations Suite-2 Waldron Health Centre Amersham Vale London SE14 6LD United Kingdom Job description Job responsibilities Main Duties and Responsibilities Reception and Patient Services Welcome patients and visitors in a friendly, professional and courteous manner. Respond to patient enquiries face-to-face, by telephone and through online services. Provide patients with appropriate information and assistance while maintaining confidentiality and professionalism. Book, amend and cancel appointments in accordance with Practice procedures. Process same-day and future appointment requests received by telephone, online and in person. Deal with enquiries efficiently and refer patients to the appropriate member of the Practice team where necessary. Provide reception cover and support colleagues during busy periods and staff absence. Care Navigation and Triage Un