Receptionist (Afternoons)

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Cricklewood General Practice Receptionist (Afternoons) The closing date is 30 October 2026 Apply for this job Job summary We are looking for an afternoon Receptionist to join the front-of-house team at Cricklewood General Practice. Monday to Friday, 2pm to 7pm (25 hours a week) Salary depending on experience Permanent, part time, on site at 7 Oaklands Road, NW2 Work as part of a supportive reception and administration team Benefits: NHS Pension Scheme 5 weeks' holiday plus bank holidays, pro rata Contractual sick pay above statutory from six months' service Cycle to Work scheme Application is by CV only, and your CV must be provided in PDF format. For enquiries, email jennifer.mccalvey@nhs.net. Main duties of the job You will be the first point of contact for patients in person, by phone and online: booking appointments, handling online consultation requests, registering new patients and processing prescription requests. You will also act as a chaperone when required. You will direct queries to the right member of the team and keep patient records accurate. We need some flexibility to cover colleagues' annual leave and sickness when required. About us Cricklewood General Practice is an NHS GP practice in north west London, based at 7 Oaklands Road, NW2. Our team brings together GPs, advanced nurse practitioners, pharmacists, practice nurses, healthcare assistants, and administrative and reception staff. We are a small team, so work is visible and decisions are made quickly. We look for people who take ownership, work well with colleagues and care about giving patients a good experience. Details Date posted 23 October 2026 Pay scheme Other Salary Depending on experience Part time, 25 hours a week Contract Permanent Working pattern Part-time Reference number A5815-26-0012 Job locations Cricklewood General Practice 7 Oaklands Road London NW2 6DJ United Kingdom Job description Job responsibilities Job title: Receptionist (Afternoons) Hours: Monday to Friday, 2pm to 7pm (25 hours a week) Purpose of the role To give patients a helpful, professional first point of contact and keep the front desk running smoothly. Main duties Greet patients and visitors at the front desk Answer the phone and respond to patient queries Book, change and cancel appointments Process online consultation requests and route them to the right clinician or team Register new patients and update patient details Process repeat prescription requests Scan and file incoming documents Act as a chaperone when required Handle difficult situations calmly and escalate where needed Keep the reception area tidy and safe General responsibilities Complete mandatory training and keep skills up to date Comply with practice policies, including information governance, safeguarding, health and safety, and infection prevention and control Maintain patient confidentiality at all times Be flexible, within reason, to cover colleagues' annual leave and sickness This job description is not exhaustive and may change as the needs of the practice develop, in consultation with the postholder. Job description Job responsibilities Job title: Receptionist (Afternoons) Hours: Monday to Friday, 2pm to 7pm (25 hours a week) Purpose of the role To give patients a helpful, professional first point of contact and keep the front desk running smoothly. Main duties Greet patients and visitor