Medical Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Hampstead Group Practice Medical Receptionist The closing date is 05 November 2026 Apply for this job Job summary HAMPSTEAD GROUP PRACTICE (NW3 2QU) Medical Receptionist Full-Time or Part-Time Posts Hourly rate: £ 14.20 Various shifts between 8am to 6.30pm, Monday - Friday We are seeking highly organised, motivated individuals with excellent customer service skills to support our Patient Services Team. Candidates must be computer literate, flexible and able to work under pressure. Previous NHS experience and knowledge of EMIS Web clinical system are preferred but not essential. Main duties of the job First point of contact for patients registered with the practice. Answering phone calls and email queries from patients and external organisations. Triaging calls to book patients into the appropriate clinics or signpost patients to appropriate services Dealing with prescription requests and liasing with pharmacies as and when required Providing admin support to clinical team About us We are a large, dynamic and highly regarded Practice with a patient list size of 18,000 based in Hampstead, and part of the North Camden Primary Care Network. We offer high quality, patient centred care and our staff are prepared to go the extra mile to deliver outstanding service. As a training Practice we are committed to developing and mentoring our staff. Details Date posted 27 October 2026 Pay scheme Other Salary £14.20 an hour Contract Permanent Working pattern Full-time, Part-time Reference number A2931-26-0005 Job locations The Hampstead Group Practice 75 Fleet Road London NW3 2QU United Kingdom Job description Job responsibilities HAMPSTEAD GROUP PRACTICE JOB DESCRIPTION Title: Patient Services Team Accountable to: Practice Manager Reports to: Patient Services Manager Liaises with: Patients and Users of the Practice,Professional Members of the Practice Team,Other Administration Staff JOB SUMMARY The postholder will be responsible for ensuring that an efficient and personable service is provided to all users of the Hampstead Group Practice. They should ensure that the patient is dealt with courteously and is kept fully informed at all times whether on the telephone or face to face. They should ensure that due confidentiality is observed at all times when dealing with any issue relating to the Hampstead Group Practice. RECEPTION DUTIES: 1. To undertake to open up the surgery (when appropriate) and prepare the premises to receive patients. 2. To ensure the main practice telephone lines are opened and closed at the appropriate times. 3. To ensure that home visits are entered onto the relevant computerised file and that these are brought to the attention of the duty doctor. 4. To receive and direct patients appropriately, including those attending the travel clinic and private medicals. 5. To book patients into available appointments either by telephone or in person following the current practice protocol and when requested by a member of the medical staff. 6. To undertake to answer the telephone promptly, taking clear and accurate messages where necessary, ensuring that messages are passed to the correct person in an approved manner for patients of the practice and for the travel clinic. 7. To undertake to print and prepare repeat prescriptions ready for signature by a doctor. 8. To undertake to issue repeat pr