Patient Services Co-ordinator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. St John’s Way Medical Centre Patient Services Co-ordinator The closing date is 13 November 2026 Apply for this job Job summary The Patient Services Coordinator provides a welcoming and efficient service for patients and visitors. The role combines reception and administrative work, helping the practice run smoothly and supporting the delivery of patient care. The postholder works flexibly across the team, using their training and administrative judgement to resolve routine queries and direct clinical matters appropriately. Main duties of the job Welcome patients and visitors, answer calls and handle queries in person and through digital channels. Manage appointments, registrations, patient records and incoming correspondence. Monitor inboxes, tasks and electronic referrals, gathering relevant information and escalating concerns when needed. Process administrative work such as prescription requests, reports, forms and chargeable services when trained and delegated. Support clinicians and colleagues with accurate data entry, filing, scanning and other administrative tasks. Maintain patient confidentiality, follow safeguarding and information governance procedures, and help keep the practice safe and organised. About us St Johns Way Medical Centre is an NHS GP practice in Islington, providing primary care to the local community. Our services include GP and nursing appointments, long-term condition management, vaccinations, prescriptions, referrals and preventative care. We work as a multidisciplinary team of GPs, nurses, management and patient services staff, alongside local NHS and community partners. We aim to provide safe, accessible and respectful care, supported by clear communication, effective teamwork and well-organised administrative processes. Details Date posted 27 October 2026 Pay scheme Other Salary £14 an hour Contract Permanent Working pattern Full-time, Flexible working Reference number A0970-26-0006 Job locations 96 St. John's Way London N19 3RN United Kingdom Job description Job responsibilities Patient Services Coordinator Reports to: Patient Services Manager, Deputy Practice Manager or Practice Manager Job summary The Patient Services Coordinator provides a friendly, efficient service for patients and visitors while supporting the clinical and administrative work of the practice. The postholder works across reception and administrative functions, helping patients access the right service and ensuring that information, correspondence, tasks and referrals are handled accurately and promptly. Main duties Welcome and assist patients and visitors, answer telephone calls and respond to queries through digital channels. Manage appointment requests, patient registrations and updates to patient records. Process incoming post, emails, clinical documents and digital inboxes, including Accurx and ERS. Review administrative tasks, gather relevant information and resolve routine queries within agreed procedures. Escalate clinical or urgent concerns appropriately. Process referrals, Advice and Guidance requests, prescription requests and delegated reports or forms. Support clinicians and colleagues with data entry, scanning, filing and other administrative work. Check non-NHS work for completeness and record chargeable work in line with practice procedures. Maintain confidentiality and follow in