Patient Care Navigator (Admin Receptionist)

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. First 4 Health Group - Stratford Village Surgery Patient Care Navigator (Admin Receptionist) The closing date is 30 October 2026 Apply for this job Job summary To assist in the day-to-day running of the organisation providing administrative, clerical, and reception support to the practice team. The person appointed will demonstrate the ability to multitask, good timekeeping, organisation, efficiency, professionalism, and the ability to work both independently and as part of a team whilst supporting the delivery of practice policies and procedures. The post holder will ensure practice targets are met by regularly contacting patients to attend any clinics run by the practice including, Smear tests, Diabetes, Vaccinations, New Patient Registrations, Blood Test Clinics, and by pursuing any other targets required by the practice. Main duties of the job Tasks would include: All general office administrative work, assisting the medical secretary with all clerical duties, and providing front-line service to all patients and trust-related staff at reception Greet all patients with a smile and remain polite and approachable at all times. Provide whatever support may be required by the Clinical & Management team to enable them to effectively run and manage the surgeries, clinics & practice Receive and appropriately direct all patients on arrival to the surgery. Take telephone calls and messages from patients; deal with their inquiries and/or book appointments with clinicians, as appropriate whilst ensuring that the patients are served and their needs met. Answer general patients and other inquiries Make and amend appointments for doctors and other clinicians using EMIS Web or any other computerised system used by the practice. Explain practice procedures to patients e.g. complaints procedures as and when required. File /scan medical records/notes quickly, accurately & efficiently. Maintain a tidy workspace and environment at all times - ensuring that you clear up after yourself before leaving. Maintain full cooperation and communication between the doctors, nurses, and other practice staff regarding all practice matters. About us At F4HG we are committed to ensuring that all patients receive the best possible care in relation to long-term illnesses by promoting healthy living and encouraging a healthy lifestyle through various clinics and education meetings with patients is also key. Patient and Doctor face-to-face appointments are offered as well as the option for patients to speak to a doctor over the phone for their convenience to assist in their illness and health-related concerns. The aim of the practice and the NHS England is to ensure that all residents in Newham have access to a diverse range of high-quality services, which are local to them and are linked between health and social care. At F4HG, we are passionate about keeping our patients and staff healthy. We are committed to being role models and working as a team in order to support our patients, our colleagues, and our community. We maintain a positive attitude, show compassion, appreciate and treat everyone with respect. We are dedicated to providing an extraordinary service to all. Details Date posted 28 October 2026 Pay scheme Other Salary £28,860 a year Contract Permanent Working pattern Full-time Reference number A3480-26-0009 Job locations 50c Romford Road Stratford London